Shahed Khalid
Boise
Summary
Dynamic professional with extensive customer service experience across diverse settings. Expertise in team collaboration, conflict resolution, and efficient operations, complemented by strong multilingual communication skills, driving positive results and enhancing customer interactions.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Airport Customer Service Agent
Clear plus
Boise
11.2025 - Current
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Verified identification documents such as passports or driver's licenses.
- Processed payment transactions utilizing point of sale systems.
- Engaged with team members to enhance workflow efficiency to ensure smooth operations.
Barista Trainer
Starbucks
Bridgeview and Blue Lakes
03.2024 - 08.2025
- Informed customers of new policies while training new baristas to ensure their success in role.
- Facilitated learning sessions for diverse age groups in fast-paced environment, fostering skill development.
- Communicated effectively in collaborative projects to enhance team engagement.
Barista
Starbucks
Bridgeview and Blue Lakes
07.2021 - 08.2025
- Utilized communication and leadership skills to achieve positive customer reviews and ensure customer satisfaction through effective handling of cash and credit transactions., Executed cleaning tasks to maintain a tidy work environment, contributing to a positive customer experience., drive through communication.
- Utilized communication and leadership skills to achieve positive customer reviews and ensure customer satisfaction through effective handling of cash and credit transactions.
- Collaborated with team members to foster a motivating environment, enhancing overall team morale and cooperation.
- Executed cleaning tasks to maintain a tidy work environment, contributing to a positive customer experience.
- Maintained cleanliness and organization of the coffee shop environment.
Elementary School Teacher Assistant/ Volunteer
Rock Creek Elementary School
01.2023 - 05.2023
- Assisted in teaching 3rd graders, enhancing their understanding of core subjects.
- Facilitated child development through interactive activities that fostered learning and growth.
- Utilized decision-making and conflict resolution skills to maintain a supportive and nurturing environment for students.
Front Desk Clerk
Canyon Ridge Highschool
01.2021 - 05.2023
- Receptionist at the front desk.
- Called students to schedule meetings with staff, ensuring timely communication.
- Delivered messages to teachers and students in a timely manner.
- Organized front office and staff closet, enhancing operational efficiency.
- Routed parents’ calls to the wanted individuals.
- Scheduling appointments between parents/ students and principals.
- Provided training to office clerks to enhance administrative skills.
- Managed correspondence and customer service while providing translation support for staff.
- Acted as communication liaison, addressing parent and staff inquiries to facilitate effective information flow.
Volunteer
Mandi (Arab Mandean Church)
San Antonio
08.2024
- Set up chairs and speakers, welcomed pastors, and organized goodie bags for families and children to enhance event experience.
- Assembled religious tent at ceremony site, fostering a welcoming atmosphere for newlyweds and guests to participate in the prayer. for the newlyweds to receive a prayer from the Sheikh (Mandean religious leader).
- Assisted with community outreach programs and events for local families.
- Organized educational workshops for youth and children in the church.
- Supported fundraising initiatives to enhance church programs and services.
Education
Bachelor of Arts - Legal Studies
Boise State University
Boise, ID05-2027
Associate of Arts - Criminal Justice/ Pre-Law
College of Southern Idaho
315 Falls Ave, Twin Falls ID 8330105-2025
High School Diploma -
Canyon Ridge Highschool
300 N College Rd W, Twin Falls ID 8330105-2023
Skills
- Customer service
- Point of sale
- Multilingual (Arabic, English)
- Microsoft Office
- Document processing
- Decision making
- Conflict resolution
- Time management abilities
- Team collaboration
- Communication skills
- Reliability
Community Service
Volunteered at a Mandi (Arab Mandean Church), San Antonio, Texas, 08/2024, 4-5 hours, Set up chairs, speakers, welcomed our Pastors and provided goodie bags for families and children.
Awards
- Presidents Honor Roll, Fall 2024
- Honors Society Acceptance, 2022-2025
Hobbies and Interests
- Hiking
- Running
- Reading
Languages
English
Professional
Arabic
Professional
Timeline
Airport Customer Service Agent
Clear plus
11.2025 - Current
Volunteer
Mandi (Arab Mandean Church)
08.2024
Barista Trainer
Starbucks
03.2024 - 08.2025
Elementary School Teacher Assistant/ Volunteer
Rock Creek Elementary School
01.2023 - 05.2023
Barista
Starbucks
07.2021 - 08.2025
Front Desk Clerk
Canyon Ridge Highschool
01.2021 - 05.2023
Bachelor of Arts - Legal Studies
Boise State University
Associate of Arts - Criminal Justice/ Pre-Law
College of Southern Idaho
High School Diploma -
Canyon Ridge Highschool