Shandy Aldiansyah
Warranty Officer
Pinang
Summary
Personable and organized, with strong ability to manage documentation and communication efficiently. Understanding of warranty processes and procedures, coupled with skills in data entry and customer service. Capable of ensuring smooth operations and timely resolutions to enhance customer satisfaction.
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills.
Overview
12
12
years of professional experience
16
16
years of post-secondary education
3
3
Certifications
Work History
Warranty Administrator
PT Panji Rama Otomotif
Jakarta, Jakarta
09.2020 - Current
- Processed claim paperwork and followed up on missing information to complete processing.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Processed claim paperwork and followed up on missing information to complete processing.
Warranty Administrator
PT. Putra Borneo Nusantara Indah
09.2015 - 08.2020
- Generated, posted and attached information to claim files.
- Reviewed outstanding claim and redirected workloads to complete projects on time.
- Prepared insurance claim or related documents and reviewed for completeness.
- Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
- Supported sales team by providing accurate information on products'' warranties.
- Acted as a liaison between distribution and company, ensuring all parties were kept informed of claim status, progress, and expected outcomes.
PDI Technician
PT. Nusantara Cibubur
Jakarta
02.2015 - 09.2015
- Maintained detailed records of all stock vehicle movements
- Coordinated with quality assurance team to ensure that incoming vehicle met established quality standards, preventing potential stock issues related to defective
- Conducted regular vehicle inspections to identify potential malfunctions early
CREW
PT. Gelatik Supra
Jakarta, Jakarta
03.2013 - 09.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Education
High School Diploma -
Institut Teknologi Indonesia
Serpong, Indonesia 04.2010 - 01.2014
SMK - Teknik Mekanik Otomotif
Triguna Utama
South Tangerang, Indonesia 01.2007 - 01.2010
SD -
SDN Gintung 2
Jakarta, JK 01.1998 - 01.2004
SMP -
SMPN 2
Jakarta, JK 01.2004 - 01.2007
Skills
Microsoft office
Claims processing
Warranty analysis
Mechanical Enginering
Personal Information
- Date of Birth: 05/10/93
- Gender: Male
- Nationality: Indonesia
- Marital Status: Married
- Religion: Islam
Certification
Certified repair package warranty process, PT.Putra Borneo Nusantara Indah - 2020
Hobby
Animal Breeding, I love and am currently breeding animals such as bullfrogs and birds.
Timeline
Warranty Administrator
PT Panji Rama Otomotif
09.2020 - Current
Certified warranty excelent management, PT Putra Borneo Nusnantara Indah- 2020
07-2020
Certified repair package warranty process, PT.Putra Borneo Nusantara Indah - 2020
03-2020
Licensed Xentry portal Information - 2019
06-2019
Warranty Administrator
PT. Putra Borneo Nusantara Indah
09.2015 - 08.2020
PDI Technician
PT. Nusantara Cibubur
02.2015 - 09.2015
CREW
PT. Gelatik Supra
03.2013 - 09.2014
High School Diploma -
Institut Teknologi Indonesia
04.2010 - 01.2014
SMK - Teknik Mekanik Otomotif
Triguna Utama
01.2007 - 01.2010
SMP -
SMPN 2
01.2004 - 01.2007
SD -
SDN Gintung 2
01.1998 - 01.2004
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