Shane Webb
New Plymouth
Summary
Port Security Officer with proven leadership at Sitka Harbor Department, enhancing safety protocols and training new hires. Skilled in customer service and time management, I provided quality customer service and social skills through product support. Committed to excellence and team engagement through accurate communication and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Port Security Officer
Sitka Harbor Department
Sitka, AK
05.2023 - 10.2025
- Monitored harbor activities to ensure compliance with safety regulations and security protocols.
- Conducted routine inspections of vessels and dock areas to identify potential security risks.
- Collaborated with local law enforcement to enhance emergency response strategies during incidents.
- Provided comprehensive training for new hires, resulting in a well-prepared, highly-skilled workforce.
- Managed access control systems to ensure only authorized personnel entered secure areas of the port.
Cashier
Orion Sporting Goods
Sitka, AK
02.2025 - 09.2025
- Assisted customers with product information and recommendations to enhance shopping experience.
- Managed cash drawer, ensuring accurate handling of cash and electronic payments.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Performed background checks for firearm transactions.
Port Agent
Cruise Line Agencies of Alaska
Sitka, AK
04.2022 - 08.2022
- Managed documentation for customs clearance and compliance with maritime regulations.
- Communicated effectively with crew members and local authorities to streamline operational processes.
- Assisted in resolving passenger inquiries, enhancing customer satisfaction during port calls.
- Trained new staff on safety protocols and operational procedures, fostering a knowledgeable team environment.
- Provided support to captains, crews, and passengers through proactive problem-solving and attentive customer service.
- Enhanced port efficiency by streamlining communication between ship owners, pilots, and terminal operators.
- Collaborated with cargo handlers to optimize loading and unloading processes, minimizing delays.
Trail Maintenance
Southeast Alaska Independent Living
Sitka, AK
07.2020 - 08.2020
- A 6 week job that conducted thorough trail maintenance to ensure accessibility for all visitors while minimizing environmental
- Utilized hand tools such as shovels, picks, axes, loppers, and saws for various trail maintenance tasks.
- Contributed to community improvement projects by coordinating and participating in park cleanups, trail maintenance, and habitat restoration efforts.
- Conducted regular trail maintenance to preserve accessibility and safety for all visitors.
Education
Associate of Science - Business Management
North Idaho College
Coeur D'alene, ID05.2024
Skills
- Flexibility
- Leadership qualities
- Customer service
- Time management skills
- Goal-oriented mindset
- Active listening
Certification
T.W.I.C- Transportation Worker Identification Card
Timeline
Cashier
Orion Sporting Goods
02.2025 - 09.2025
Port Security Officer
Sitka Harbor Department
05.2023 - 10.2025
Port Agent
Cruise Line Agencies of Alaska
04.2022 - 08.2022
Trail Maintenance
Southeast Alaska Independent Living
07.2020 - 08.2020
Associate of Science - Business Management
North Idaho College