Shannon Otto
Boise
Summary
Dynamic and results-driven restaurant and bar professional with extensive experience at Longhorn Steakhouse. Notable for exceptional customer service and effective communication skills, consistently enhancing guest satisfaction. Proven expertise in training and mentoring staff, coupled with a strong ability to manage high-pressure situations, successfully boosting revenue through strategic upselling.
Overview
15
15
years of professional experience
Work History
Bartender/ Server
Longhorn Steakhouse
Boise
01.2017 - Current
- Showcased expertise in liquors, wines, and entrees.
- Ensured customer satisfaction by working collaboratively with the team.
- Enhanced guest experience through warm and professional greetings.
- Reviewed IDs to maintain compliance with legal drinking age requirements.
- Processed payments accurately and efficiently with POS system.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Resolved customer complaints in a professional manner.
- Conducted inventory checks and restocked items.
Team Lead/ Bartender / Server
Applebees
Boise
09.2010 - 10.2023
- Provided training for new staff on menu selections.
- Supported team members in high-traffic periods to maintain exceptional service standards.
- Showcased steadfast dedication to professional development throughout a decade-long career.
- Delivered food and beverages to patrons promptly.
- Ensured adherence to health and safety guidelines in food preparation.
- Maintained extensive knowledge of various liquors, wines, and entrees.
- Delivered high-quality customer support consistently.
- Enhanced revenue by promoting additional menu items using effective sales strategies.
Education
Associates of Arts - General Studies
Boise State University
Boise, ID01.2016
Skills
- Strong customer service
- Restaurant and Bar Experience
- Training and coaching
- Effective communication
- Effective problem solver
- Efficient
- Optimistic outlook
- Time management abilities
- Teamwork and collaboration
Affiliations
- Hiking
- SUP
- Traveling
- Volunteering
Accomplishments
- Maintained a good GPA while working two jobs
- TIPS certification
- Food Safety Certificate
- 100 Club Certificate
- Attendance Award
- Employee of the week
References
References available upon request.
Timeline
Bartender/ Server
Longhorn Steakhouse
01.2017 - Current
Team Lead/ Bartender / Server
Applebees
09.2010 - 10.2023
Associates of Arts - General Studies
Boise State University
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