Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shannon M Lee

Alene,Idaho

Summary

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Overview

20
20
years of professional experience

Work History

Medical Receptionist

Post Falls Family Medicine
03.2025 - Current
  • Facilitated effective communication between patients and healthcare providers, enhancing service delivery.
  • Processed patient registrations and insurance verifications to ensure accurate billing procedures for approximately 45-70 patients per day.
  • Maintained electronic health records with attention to detail, supporting compliance requirements.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Digital Mail Clerk

Corporate Tools
03.2022 - 12.2024
  • Managed daily mail sorting and distribution to ensure timely delivery electronically for approximately 40-75 documents per hour.
  • Processed Service of Process documents for accuracy, page order and correct client placement.
  • Collaborated with departments to coordinate special mailing projects and initiatives.
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Contributed to a positive work environment through maintaining positive attitude, willingness to be helpful and supportive to coworkers.

Customer Service Representative/Medical Reception

Heritage Health
04.2015 - Current
  • Entered insurance, demographics and health history into patient database for about 45-60 patients per day, respectively.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Followed infection control procedures to protect patients and staff in waiting area.

Stylist

Great Clips
08.2012 - 04.2015
  • Kept work area clean and neat to stay productive.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Performed up to 32 haircuts per day

Stylist/Assistant Manager

Fantastic Sams
03.2005 - 01.2012
  • All aspects of hair cutting, color, texture services, waxing and running the floor with 3/4 employees for breaks.
  • Opening and closing responsibility for the shop deposit.
  • Performed approximately 15-20 haircuts per day

Education

Cosmetology Licensure - Cosmetology

Headmasters School of Hair Design
Coeur D'Alene, ID
03.2005

Some College (No Degree) - General Studies For Dental Hygiene

Weber State University
Ogden, UT

High School Diploma -

Marysville High School
Marysville, CA
06.1994

Skills

  • Front desk operations
  • Payment collection
  • Communication
  • Working collaboratively
  • Team building
  • Decision-making
  • HIPAA guidelines
  • Credit card payment processing
  • Schedule mastery
  • Problem-solving abilities
  • Clerical support
  • Adaptive team player
  • Patient scheduling
  • Patient registration
  • Insurance verification

References

References : Lacie Yaryan Great Clips and Fantastic Sams vadayaryan@gmail.com We have known each other for 11 years and worked together for approximately 5/6 years off and on. Natasha Gordon Fantastic Sams and Great Clips Thap73@gmail.com We have known each other for about 7 years and worked together approximately 5 of those years

Timeline

Medical Receptionist

Post Falls Family Medicine
03.2025 - Current

Digital Mail Clerk

Corporate Tools
03.2022 - 12.2024

Customer Service Representative/Medical Reception

Heritage Health
04.2015 - Current

Stylist

Great Clips
08.2012 - 04.2015

Stylist/Assistant Manager

Fantastic Sams
03.2005 - 01.2012

Cosmetology Licensure - Cosmetology

Headmasters School of Hair Design

Some College (No Degree) - General Studies For Dental Hygiene

Weber State University

High School Diploma -

Marysville High School

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Shannon M Lee