Shanon Angelica Indrawan
Edmonton
Overview
2
2
years of professional experience
Work History
General Staff Member
Fuwa Fuwa Japanese Pancakes
Edmonton
10.2023 - Current
- Enhanced the restaurant's rating through exceptional customer service, leading to improved customer satisfaction and retention.
- Assisted the manager in boosting the efficiency of daily operations, including inventory management and workflow optimization.
- Developed and implemented a comprehensive training program for new staff, improving onboarding efficiency and overall team performance.
Business Development Intern
Omar's Engineering
Edmonton
05.2023 - 06.2024
- Developed a customer relationship management database to streamline client interactions and enhance communication efficiencies.
- Identified and analyzed new potential customers, conducting detailed market analysis to understand customer behavior patterns and drive targeted strategies.
- Enhanced business development initiatives by leveraging market insights to tailor outreach and engagement efforts effectively.
Marketing Intern
Bhumyamka Sekawan Ltd.
South Jakarta
05.2022 - 07.2022
- Supported the organization of key marketing events such as blood drives and concerts, significantly contributing to community engagement and brand visibility.
- Boosted public awareness and engagement by over 70% through strategic use of social media platforms like TikTok and Instagram, enhancing the company's digital presence.
- Analyzed business operations to identify areas for improvement, and effectively communicated these insights through comprehensive reports presented to the board of directors.
Education
Bachelor of Commerce - Business Economics And Law
University of Alberta
Edmonton, AB07-2024
Projects
Integration and Visualization Enhancement Project at Finning
- Developed and integrated a PowerBI dashboard by merging two separate databases, utilizing Python for extensive data cleaning to ensure data accuracy.
- Enhanced organizational decision-making by providing streamlined and visually compelling data insights through the newly implemented dashboard.
Hockey Analytics Dashboard Development
- Developed a Tableau-based dashboard to enhance sports analytics for hockey, providing detailed visual insights into player performance and game statistics.
Accenture X BTM Business Case Competition
- Consulted a fashion retail company on integrating new technology to enhance their Customer Experience offering and remain competitive in the Canadian market.
- Provided strategic recommendations to improve operational efficiency and customer engagement, aligning technology adoption with market trends and consumer preferences.
BSA X Accenture Business Case Competition
- Developed innovative solutions to increase diversity, inclusion, and equity within the University of Alberta School of Business.
Timeline
General Staff Member
Fuwa Fuwa Japanese Pancakes
10.2023 - Current
Business Development Intern
Omar's Engineering
05.2023 - 06.2024
Marketing Intern
Bhumyamka Sekawan Ltd.
05.2022 - 07.2022
Bachelor of Commerce - Business Economics And Law
University of Alberta
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