Shari Patterson
Post Falls
Summary
I am a confident, cheerful and flexible person with strong communication skills. I am able to work on my own according to timetable. I am proficient in Microsoft word and basic Excel applications.
Overview
10
10
years of professional experience
1979
1979
years of post-secondary education
Work History
Life Enrichment Director
Wedgewood Terrace
Lewiston
09.2019 - 06.2024
- Designed engaging activities that promoted social interaction among residents.
- Coordinated transportation logistics for residents attending external events.
- Implemented staff training sessions focused on enhancing resident engagement techniques.
- Collaborated with families to tailor activities to individual resident preferences.
- Organized seasonal celebrations that fostered community spirit and inclusion.
- Established volunteer programs for residents to participate in community service.
- Managed budgets for events, ensuring optimal allocation of resources.
- Encouraged resident participation in fitness programs to improve overall wellness.
- Maintained compliance with health and safety regulations in activity planning.
- Provided one-on-one visits with residents who required additional assistance when participating in activities.
- Maintained a budget and monitored expenses related to life enrichment activities.
- Assisted residents in selecting meaningful leisure activities that promoted independence, self-esteem and social interaction.
- I created a monthly activity calendar that reflected celebrations, shopping with residents and scheduled entertainment. I printed the calendar for our residents, staff and families.
Teller
Umpqua Bank
Kooskia
11.2014 - 08.2019
- Processed customer transactions with attention to detail and accuracy.
- Assisted customers in understanding bank products and services.
- Resolved customer complaints effectively to ensure satisfaction.
- Top priority of safekeeping confidential customer and bank documents and accounts.
- I represented Umpqua Bank professionally, treated customers with kindness, equality and respect.
- I answered phone calls and directed them accordingly, people commented on my phone etiquette and cheerful manner.
Education
WJ Mouatt High School
Clearbrook, BC/Canada Skills
- Activity planning
- Event coordination
- Budget management
- Compliance monitoring
- Answering multiple phone lines in the office and bank
- Coordinating directly with Managers and Executive Director
Timeline
Life Enrichment Director
Wedgewood Terrace
09.2019 - 06.2024
Teller
Umpqua Bank
11.2014 - 08.2019
WJ Mouatt High School