Shawn Case
Caldwell
Summary
Dynamic childcare provider with extensive experience at Wings 2 Fly 123's & ABC's, skilled in child development and effective communication. Successfully enhanced operational performance and customer satisfaction through innovative strategies and compassionate care. Proven ability to lead teams and foster positive relationships, ensuring a safe and engaging environment for children.
Overview
31
31
years of professional experience
Work History
Childcare Provider
Wings 2 Fly 123's & ABC's
Nampa
02.2017 - Current
- Maintained a clean and organized play area.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Analyzed industry trends to develop competitive strategies.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Managed sales presentations to promote product and brand benefits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Led startup and creation of operational procedures and workflow planning.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversaw budgeting and financial management.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created marketing campaigns to attract new customers.
- Analyzed market trends to identify new business opportunities.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Ensured compliance with applicable laws and regulations related to business operations.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed legal documents related to business operations.
- Set pricing structures according to market analytics and emerging trends.
- Maintained relationships with existing clients by providing superior customer service.
- Hired and trained new department managers to increase team oversight and productivity.
- Conducted performance reviews for employees on a regular basis.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented quality assurance processes to ensure product excellence.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Researched potential partners in order to expand services offered.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Collaborated with other owners on joint ventures and shared resources.
- Identified new opportunities for growth, expansion, and diversification.
- Ensured compliance with local, state, and federal regulations.
- Executed performance reviews to encourage improved productivity for team members.
- Developed strategic plans to increase profitability and efficiency.
- Structured HR consulting services to support clients during organizational developments and changes.
- Organized events such as trade shows and conferences.
- Hosted special events to boost brand awareness and increase community engagement.
- Developed and implemented successful sales strategies to meet business goals.
- Implemented campaigns and promotions to help with developing goods and services.
- Managed daily operations of business, including hiring and training staff.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Monitored performance of personnel against goals set forth by the company.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Operated equipment and machinery according to safety guidelines.
- Achieved cost-savings by developing functional solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted testing of software and systems to ensure quality and reliability.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
Caregiver
Self Employed Services
Nampa
05.1994 - 02.2017
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Accompanied clients to social events such as movies or plays.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Drove clients to doctors' appointments and social outings.
- Assisted clients with maintaining good personal hygiene.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Followed safe lifting and transferring techniques to transport residents.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Administered prescribed medications on a timely basis following care plan instructions.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Followed care plan and directions to administer medications.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Monitored health and well-being of clients and reported significant health changes.
- Reported concerns to nurse supervisor to promote optimal care.
- Consulted with client care team to continually update care plans.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Instructed family members on how to provide bedside care.
Education
High School Diploma -
Marsing High School
Marsing, ID03-1994
Skills
- Child development
- First aid
- Lesson planning
- Behavior management
- Activity supervision
- Classroom organization
- Team collaboration
- Customer service
- Time management
- Effective communication
- Conflict resolution
- Community engagement
- Budget management
- Training and mentoring
- Regulatory compliance
- Dietary requirements
- Observation and assessment
- Curriculum planning
- Emotional development
- Sanitation
- Group leadership
- Early childhood education
- Recreation planning
- Infection control
- Field trip planning
- Behavior management techniques
- Child supervision
- Safety awareness
- Infection control policies
- Care management
- Group management
- Hygiene and cleanliness
- Recordkeeping requirements
- Creative lesson planning
- Social development oversight
- Activity planning
- Positive reinforcement
- Personal hygiene assistance
- Patience and empathy
- Healthy environments
- Housekeeping
- Multilingual abilities
- CPR training
- Early childhood literacy
- Nutrition expertise
- Child development knowledge
- Child safety procedures
- Age-appropriate activities
- Child development support
- Toilet training
- Safety
- Housekeeping abilities
- Special needs experience
- Security control
- Interpersonal relationships
- Professional demeanor
- Interpersonal communication
- Decision-making
- Coordination and teamwork
- Time management abilities
Timeline
Childcare Provider
Wings 2 Fly 123's & ABC's
02.2017 - Current
Caregiver
Self Employed Services
05.1994 - 02.2017
High School Diploma -
Marsing High School