Shawna Metzger
Kingston
Summary
Dynamic Overnight Team Lead at Walmart with a proven track record in enhancing team productivity and customer satisfaction. Skilled in employee training and problem-solving, I implemented process improvements that reduced operational delays and fostered a positive work environment, empowering team members to excel in their roles.
Overview
10
10
years of professional experience
Work History
Overnight Team Lead
Walmart
Smelterville, ID
10.2023 - Current
- Supervised overnight operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on inventory management and customer service techniques.
- Coordinated stock replenishment efforts to maintain optimal product availability on sales floor.
- Implemented process improvements that enhanced team productivity and reduced operational delays.
- Managed scheduling and task assignments for overnight staff to meet store objectives effectively.
- Monitored compliance with company policies, ensuring high standards of cleanliness and organization.
- Resolved customer inquiries and concerns promptly to enhance overall shopping experience.
- Collaborated with management to develop strategies for optimizing overnight store performance.
- Provided ongoing training opportunities to develop team members'' skills, empowering them for career advancement within the company.
- Collaborated with daytime managers to ensure seamless transitions between shifts, promoting consistent store operations.
- Navigated complex problem-solving situations with creativity and adaptability, leading the team toward successful outcomes in challenging circumstances.
- Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
- Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
- Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.
- Increased overnight productivity by implementing efficient task delegation and team management strategies.
- Enhanced employee retention through supportive leadership and prioritizing open communication channels.
- Led team meetings to communicate goals, updates, and performance expectations effectively.
- Resolved customer inquiries and issues efficiently, promoting positive shopping experiences.
- Monitored compliance with safety standards and company policies throughout shifts.
- Implemented inventory management strategies to enhance stock accuracy and reduce losses.
- Trained and mentored new associates in customer service protocols and operational procedures.
- Coordinated employee schedules to maintain adequate staffing levels during peak hours.
Cook
City Limits Saloon
Wallace, ID
05.2021 - 10.2023
- Prepared and cooked menu items following recipes and portion guidelines.
- Maintained cleanliness and organization of kitchen equipment and workspaces.
- Assisted in inventory management, ensuring stock levels met demand.
- Collaborated with team members to deliver high-quality meals during peak hours.
- Implemented food safety practices to comply with health regulations.
- Trained new staff on kitchen procedures and safety protocols.
- Developed daily specials, enhancing menu variety and customer satisfaction.
- Streamlined food prep processes, improving efficiency in meal service delivery.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Cook
Montana Bar and Grill
Saltese Mt
03.2016 - 03.2019
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Introduced waste reduction program, contributing to environmental sustainability efforts.
Education
To Become A Better More Efficient Team Leader
Walmart Academy
Airway Heights, WA05-2026
High School Diploma -
Victor Valley College
Victorville, CA06-1995
Skills
- Team motivation
- Employee engagement
- Scheduling expertise
- Strong leadership
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Team building
- Task prioritization
- Work Planning and Prioritization
- Self motivation
- Managing operations and efficiency
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Hiring and training
- Employee training
- Training and development
- Goal setting
- Good judgment
- Quality control
- Complex Problem-solving
- Employee coaching and mentoring
- Preventive Maintenance
- Continuous improvement
- Adaptability
- Risk management
- Emergency response
- Performance tracking and evaluation
- Idea development and brainstorming
Timeline
Overnight Team Lead
Walmart
10.2023 - Current
Cook
City Limits Saloon
05.2021 - 10.2023
Cook
Montana Bar and Grill
03.2016 - 03.2019
To Become A Better More Efficient Team Leader
Walmart Academy
High School Diploma -
Victor Valley College