Shayla Bosse
Kamiah
Summary
Friendly and approachable with passion for creating exceptional customer experiences. Understanding of coffee brewing techniques and inventory management, coupled with skills in team leadership and customer service. Committed to fostering welcoming atmosphere and driving operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista Manager
Speakeasy Coffee
12.2023 - 01.2025
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
Patient Support Associate
Catalyst Medical Group
04.2024 - 06.2024
- Performed data entry tasks for patient records and insurance information.
- Maintained a high level of confidentiality when dealing with sensitive patient health information.
- Managed front desk operations including answering phones, greeting visitors, and directing them to the appropriate personnel or department.
Medical Billing & Coding Student
Carrington College
10.2022 - 06.2023
- Gained skills to work as a medical biller/coder administrative secretary in healthcare
- Demonstrated skills and knowledge necessary to perform medical coding and process medical insurance billing and claims within the health care setting
- Performed clerical functions and communicated with other professionals, patients, and visitors in the health care setting
- Applied critical thinking, collaboration, and communication.
Caregiver/Temp Position
Addus Home Health Care
01.2016 - 03.2016
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioral condition
- Followed care plan and medication schedule
- Assisted with meal planning, shopping, transportation, etc.
Education
Medical Billing and Coding -
Carrington College
Boise, ID06.2023
Skills
- CLIA, HIPAA, OSHA training
- Detailed Oriented
- Phone etiquette
- Data Entry
- Microsoft Office Suite
- 10-key
- Cash Handling
- Ordering Procedures
- Opening and Closing Duties
- Inventory Management
- Customer service
- Employee scheduling
- Bank deposits
- Marketing and promotions
Certification
- Medical Billing and Coding Certificate
Timeline
Patient Support Associate
Catalyst Medical Group
04.2024 - 06.2024
Barista Manager
Speakeasy Coffee
12.2023 - 01.2025
Medical Billing & Coding Student
Carrington College
10.2022 - 06.2023
Caregiver/Temp Position
Addus Home Health Care
01.2016 - 03.2016
Medical Billing and Coding -
Carrington College
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