Shaylee Luna
Idaho Falls
Summary
Committed to delivering outstanding service and unparalleled support. Dedicated to ensuring customer satisfaction. Deep understanding of customer service best practices. Excels at finding innovative solutions to effectively meet customer needs. Proficient in utilizing a range of strategies. Adept at providing exceptional service that exceeds expectations.
Overview
3
3
years of professional experience
Work History
Appointment Setter/Customer Service Rep.
Caliber Home Solutions
08.2024 - 12.2024
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Store Clerk
Liquor Store
09.2022 - 08.2024
- Greeted guests to increase customer satisfaction
- Assisted Customers with questions or problems they might have
- Cleaned and sanitized store to maintain a professional environment
Hostess/Coach
Red Robin
12.2021 - 11.2022
- Welcomed each customer that came through the doors
- Exceptional at making customers feel welcomed
- Trained new employees and became a good friend to most
Education
Early Childhood Educator
College of Southern Idaho
05.2019
Skills
- Proficient in 10 key
- Customer service
- Computer skills
- Excel spreadsheets
- Word documents
- Multitasking
- Adherence to company policies
- Adherence to values
- Adherence to ethical expectations
- Sales
- Telephone etiquette
- Positive attitude
Timeline
Appointment Setter/Customer Service Rep.
Caliber Home Solutions
08.2024 - 12.2024
Store Clerk
Liquor Store
09.2022 - 08.2024
Hostess/Coach
Red Robin
12.2021 - 11.2022
Early Childhood Educator
College of Southern Idaho
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