Sheila Defani
MARKETPLACE SALES MANAGER
Bekasi,West Java
Summary
Highly motivated professional with a strong background in the field. Skilled in technical and analytical tasks, with a proven track record of success. Excellent problem-solving abilities and attention to detail. Effective communication of complex information to both technical and non-technical audiences. Passionate about staying up-to-date with industry trends and advancements. Committed to delivering high-quality results and exceeding expectations. Collaborative team player able to work effectively in fast-paced environments. Seeking opportunities to leverage expertise and contribute to the success of a dynamic organization.
Overview
20
20
years of professional experience
2010
2010
years of post-secondary education
2
2
Languages
Work History
Independent Consultant
GID Consulting
Singapore, Singapore
02.2020 - Current
- Providing professional consulting services to improve organizational performance
- Assisting with strategic planning and implementation
- Conducting assessments and evaluations to identify areas for improvement
- Assisted clients in identifying new market opportunities, leading to successful expansion efforts.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
- Researched latest market trends to provide current knowledge to clients.
Sales Manager
GND Cyber Solutions Pte. Ltd
06.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Senior Vice President of Commercial & Partnership
PT. Digital Parkir Nusantara
07.2019 - 06.2020
- Managing relationships with partners and stakeholders
- Overseeing commercial strategies and initiatives
- Driving growth and expansion in the commercial sector
- Enhanced company performance by implementing new strategies and streamlining operations.
- Identified opportunities to improve business process flows and productivity.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
- Presented and discussed strategy and initiative progress with senior business leaders.
Vice President of Operations
PT. Makrame Prima Busana (Ikatilo)
09.2018 - 07.2019
- Overseeing operational strategies and processes
- Ensuring efficiency and effectiveness in operations
- Leading teams to achieve operational goals
- Identified opportunities to improve business process flows and productivity.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
Head of Operations
PT. Xavier Kapital Teknologi (JPx)
01.2018 - 04.2018
- Managing day-to-day operations and strategic initiatives
- Coordinating with various departments to ensure smooth operations
- Implementing policies and procedures to enhance operational efficiency
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
VP of Strategic Partnership
PT. Trisinergy Global Resources
11.2017 - 01.2018
- Developing and managing strategic partnerships
- Identifying new business opportunities and partnerships
- Collaborating with stakeholders to drive growth
- Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Revised corporate policies and procedures to ensure compliance with evolving industry regulations, mitigating potential risks.
- Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
Project Manager
PT. Trisinergy Global Resources
01.2017 - 11.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Procurement Manager
Microsoft Indonesia
09.2014 - 01.2016
- Managing procurement processes and supplier relationships
- Negotiating contracts and agreements
- Ensuring compliance with procurement policies
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
Jr. Advisor & Translator
Quintave Indonesia
01.2009 - 01.2016
- Providing advisory and translation services
- Supporting organizations in communication and documentation
- Facilitating understanding between different language speakers
- Supported clients in achieving their financial goals through proactive portfolio management and risk assessment.
- Handled sensitive client information discreetly, maintaining confidentiality at all times.
- Conducted thorough research to stay abreast of industry trends, ensuring accurate information was provided to clients.
- Developed strong relationships with clients through consistent communication and personalized service.
Procurement Specialist
Husky Energy Ltd.
01.2008 - 01.2009
- Assisting in procurement activities and supplier management
- Conducting market research to identify potential suppliers
- Supporting the procurement team in contract negotiations
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Facilitated transparent bidding processes for supplier selection, ensuring fairness and adherence to established guidelines.
- Negotiated favorable contracts with vendors for long-term supply agreements, securing stable pricing and reliable product availability.
- Researched and identified potential new suppliers to increase vendor base.
- Implemented cost-saving initiatives within the procurement department that significantly reduced overhead expenses.
Procurement & Logistics Administrator
Petronas Carigali Tanjung Jabung, Ltd.
01.2005 - 01.2008
- Coordinating logistics and procurement activities
- Managing inventory and supplier relationships
- Ensuring timely delivery of goods and services
- Developed comprehensive reports on logistics performance, enabling informed decision-making by senior leadership.
- Prioritized tasks effectively during high-pressure situations, ensuring timely completion of critical projects and minimizing disruptions to daily operations.
- Evaluated supplier performance regularly, identifying areas needing improvement and driving corrective actions when necessary.
- Resolved logistical issues promptly, minimizing disruptions to business operations and maintaining strong client relationships.
- Implemented cost-saving measures through careful analysis of logistics processes and identification of areas for improvement.
- Maintained detailed records of shipments, tracking progress from order placement to final delivery.
Education
English Diploma Program -
University of Indonesia
Bachelor Degree - English Literature
Universitas Nasional
Skills
Sales Development
Operations Management
Sales Leadership
Sales strategy development
MS Office
Problem-Solving
Customer Relationship Management
Strategic Planning
Client Engagement
Project Management
Client Relationships
Timeline
Sales Manager
GND Cyber Solutions Pte. Ltd
06.2021 - Current
Independent Consultant
GID Consulting
02.2020 - Current
Senior Vice President of Commercial & Partnership
PT. Digital Parkir Nusantara
07.2019 - 06.2020
Vice President of Operations
PT. Makrame Prima Busana (Ikatilo)
09.2018 - 07.2019
Head of Operations
PT. Xavier Kapital Teknologi (JPx)
01.2018 - 04.2018
VP of Strategic Partnership
PT. Trisinergy Global Resources
11.2017 - 01.2018
Project Manager
PT. Trisinergy Global Resources
01.2017 - 11.2017
Procurement Manager
Microsoft Indonesia
09.2014 - 01.2016
Jr. Advisor & Translator
Quintave Indonesia
01.2009 - 01.2016
Procurement Specialist
Husky Energy Ltd.
01.2008 - 01.2009
Procurement & Logistics Administrator
Petronas Carigali Tanjung Jabung, Ltd.
01.2005 - 01.2008
Bachelor Degree - English Literature
Universitas Nasional
English Diploma Program -
University of Indonesia