Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sheila Defani

Sheila Defani

MARKETPLACE SALES MANAGER
Bekasi,West Java

Summary

Highly motivated professional with a strong background in the field. Skilled in technical and analytical tasks, with a proven track record of success. Excellent problem-solving abilities and attention to detail. Effective communication of complex information to both technical and non-technical audiences. Passionate about staying up-to-date with industry trends and advancements. Committed to delivering high-quality results and exceeding expectations. Collaborative team player able to work effectively in fast-paced environments. Seeking opportunities to leverage expertise and contribute to the success of a dynamic organization.

Overview

20
20
years of professional experience
2010
2010
years of post-secondary education
2
2
Languages

Work History

Independent Consultant

GID Consulting
Singapore, Singapore
02.2020 - Current
  • Providing professional consulting services to improve organizational performance
  • Assisting with strategic planning and implementation
  • Conducting assessments and evaluations to identify areas for improvement
  • Assisted clients in identifying new market opportunities, leading to successful expansion efforts.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
  • Researched latest market trends to provide current knowledge to clients.

Sales Manager

GND Cyber Solutions Pte. Ltd
06.2021 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Senior Vice President of Commercial & Partnership

PT. Digital Parkir Nusantara
07.2019 - 06.2020
  • Managing relationships with partners and stakeholders
  • Overseeing commercial strategies and initiatives
  • Driving growth and expansion in the commercial sector
  • Enhanced company performance by implementing new strategies and streamlining operations.
  • Identified opportunities to improve business process flows and productivity.
  • Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
  • Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
  • Presented and discussed strategy and initiative progress with senior business leaders.

Vice President of Operations

PT. Makrame Prima Busana (Ikatilo)
09.2018 - 07.2019
  • Overseeing operational strategies and processes
  • Ensuring efficiency and effectiveness in operations
  • Leading teams to achieve operational goals
  • Identified opportunities to improve business process flows and productivity.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.

Head of Operations

PT. Xavier Kapital Teknologi (JPx)
01.2018 - 04.2018
  • Managing day-to-day operations and strategic initiatives
  • Coordinating with various departments to ensure smooth operations
  • Implementing policies and procedures to enhance operational efficiency
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
  • Led cross-functional teams to achieve company goals, fostering collaboration and communication.

VP of Strategic Partnership

PT. Trisinergy Global Resources
11.2017 - 01.2018
  • Developing and managing strategic partnerships
  • Identifying new business opportunities and partnerships
  • Collaborating with stakeholders to drive growth
  • Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
  • Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
  • Revised corporate policies and procedures to ensure compliance with evolving industry regulations, mitigating potential risks.
  • Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
  • Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.

Project Manager

PT. Trisinergy Global Resources
01.2017 - 11.2017
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.

Procurement Manager

Microsoft Indonesia
09.2014 - 01.2016
  • Managing procurement processes and supplier relationships
  • Negotiating contracts and agreements
  • Ensuring compliance with procurement policies
  • Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
  • Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
  • Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.

Jr. Advisor & Translator

Quintave Indonesia
01.2009 - 01.2016
  • Providing advisory and translation services
  • Supporting organizations in communication and documentation
  • Facilitating understanding between different language speakers
  • Supported clients in achieving their financial goals through proactive portfolio management and risk assessment.
  • Handled sensitive client information discreetly, maintaining confidentiality at all times.
  • Conducted thorough research to stay abreast of industry trends, ensuring accurate information was provided to clients.
  • Developed strong relationships with clients through consistent communication and personalized service.

Procurement Specialist

Husky Energy Ltd.
01.2008 - 01.2009
  • Assisting in procurement activities and supplier management
  • Conducting market research to identify potential suppliers
  • Supporting the procurement team in contract negotiations
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
  • Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
  • Established relationships with vendors and suppliers to streamline procurement operations.
  • Facilitated transparent bidding processes for supplier selection, ensuring fairness and adherence to established guidelines.
  • Negotiated favorable contracts with vendors for long-term supply agreements, securing stable pricing and reliable product availability.
  • Researched and identified potential new suppliers to increase vendor base.
  • Implemented cost-saving initiatives within the procurement department that significantly reduced overhead expenses.

Procurement & Logistics Administrator

Petronas Carigali Tanjung Jabung, Ltd.
01.2005 - 01.2008
  • Coordinating logistics and procurement activities
  • Managing inventory and supplier relationships
  • Ensuring timely delivery of goods and services
  • Developed comprehensive reports on logistics performance, enabling informed decision-making by senior leadership.
  • Prioritized tasks effectively during high-pressure situations, ensuring timely completion of critical projects and minimizing disruptions to daily operations.
  • Evaluated supplier performance regularly, identifying areas needing improvement and driving corrective actions when necessary.
  • Resolved logistical issues promptly, minimizing disruptions to business operations and maintaining strong client relationships.
  • Implemented cost-saving measures through careful analysis of logistics processes and identification of areas for improvement.
  • Maintained detailed records of shipments, tracking progress from order placement to final delivery.

Education

English Diploma Program -

University of Indonesia

Bachelor Degree - English Literature

Universitas Nasional

Skills

Sales Development

Timeline

Sales Manager

GND Cyber Solutions Pte. Ltd
06.2021 - Current

Independent Consultant

GID Consulting
02.2020 - Current

Senior Vice President of Commercial & Partnership

PT. Digital Parkir Nusantara
07.2019 - 06.2020

Vice President of Operations

PT. Makrame Prima Busana (Ikatilo)
09.2018 - 07.2019

Head of Operations

PT. Xavier Kapital Teknologi (JPx)
01.2018 - 04.2018

VP of Strategic Partnership

PT. Trisinergy Global Resources
11.2017 - 01.2018

Project Manager

PT. Trisinergy Global Resources
01.2017 - 11.2017

Procurement Manager

Microsoft Indonesia
09.2014 - 01.2016

Jr. Advisor & Translator

Quintave Indonesia
01.2009 - 01.2016

Procurement Specialist

Husky Energy Ltd.
01.2008 - 01.2009

Procurement & Logistics Administrator

Petronas Carigali Tanjung Jabung, Ltd.
01.2005 - 01.2008

Bachelor Degree - English Literature

Universitas Nasional

English Diploma Program -

University of Indonesia
Sheila DefaniMARKETPLACE SALES MANAGER