Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Nurul Astari

Sheila Nurul Astari

Cloud Sales Executive
Bekasi

Summary

As a Cloud Sales Executive, I collaborate with SMB and corporate clients to develop cloud strategies that align with their business goals. With over 3 years of experience providing exceptional customer service across the travel, hospitality, and tech industries—including roles at Traveloka and Webhelp—I bring a client-focused approach to driving sales success.

Overview

7
7
years of professional experience

Work History

Cloud Consultant

PT Cloud Ace Integra
07.2023 - Current
  • Managed SMB and Corporate clients, delivering tailored Google Cloud, Google Workspace, and Google Maps solutions to meet their specific needs, driving client retention and service growth.
  • Collaborated with partner vendors (e.g., Mixpanel, MongoDB, Aiven) to offer integrated solutions, enhancing product offerings and generating additional revenue.
  • Worked closely with pre-sales and engineering teams to ensure seamless execution of client projects, from cloud migrations to billing transitions.
  • Customized cloud solutions to address client pain points, leading to successful deal closures and heightened client satisfaction.
  • Utilized CRM tools to effectively manage the sales pipeline, improving forecasting accuracy and accelerating the sales process.
  • Maintained strong client relationships, identifying opportunities for upselling and cross-selling, contributing to increased deal sizes.
  • Prepared compelling proposals and contracts that aligned with client needs and boosting proposal acceptance rates.

Google Play Customer Support

Webhelp
06.2022 - 03.2023
  • Provided customer service experience to Google Play's users over phone, email, and/or live chat regarding product selection, services, and issues
  • Delivered key results like customer satisfaction, first-time resolution, efficiency, and quality metrics.
  • Proactively guide the users to perform the technical troubleshooter, internal transferring, and escalation, or prompt the users to external parties in order to resolve the customer's issue in timely manner

Customer Operations Specialist

Mobvoyage
07.2021 - 06.2022
  • Resolved 30+ customer inquiries daily related to service and product. For instance, card usage, activation, available features, bug issues, and product mismatch through live chat and social media direct messages using CRM software (fresh chat)
  • Performed 50+ outbound calls daily to customers who successfully place an order by verify some detailed information and equip customers with the knowledge needed of services, features, and products offered by the company
  • Maintained 70% received rates and saved return cost up to 500 CNY monthly

International Ticketing Specialist

Traveloka
12.2019 - 06.2020
  • Resolved 150+ customer inquiries weekly related to flight ticketing, including but not limited to rescheduling, corrections, airlines schedule changes, check-in problems, special requests.
  • Performed 30+ outbound calls and email daily to customers to informed flight schedule changes, giving alternative schedules, ensure name correction spelling and following up with customer complaints
  • Quoted air ticket fares as customer schedule preference and issued 20+ ticket per day via GDS System (Abacus Sabre, Travel Port Galileo, etc) as per IATA regulations
  • Ensured the customer experience target by a maximum of 10% Non Critical Error and 5% Critical Error

Hotel Operations Specialist

Traveloka
10.2017 - 06.2020
  • Resolved 100+ cases weekly regarding hotel check-in problem, reschedule, correction, cancellations, special request inquiries, and issues by the customers from email, live chat, and social media
  • Issued 30+ hotel voucher due to late issuance via booking center
  • Performed outbound calls to customers, hotels, and the third party to resolve any cases arising before/upon/after check-in via phone, live chat, and email

Education

Bachelor of Psychology - Psychology

Paramadina University
Jakarta, Indonesia
04.2001 -

Diploma in Tourism - Tourism And Travel Management

State University of Jakarta (UNJ)
Jakarta, Indonesia
04.2001 -

Skills

Customer Satisfaction

Timeline

Cloud Consultant

PT Cloud Ace Integra
07.2023 - Current

Google Play Customer Support

Webhelp
06.2022 - 03.2023

Customer Operations Specialist

Mobvoyage
07.2021 - 06.2022

International Ticketing Specialist

Traveloka
12.2019 - 06.2020

Hotel Operations Specialist

Traveloka
10.2017 - 06.2020

Bachelor of Psychology - Psychology

Paramadina University
04.2001 -

Diploma in Tourism - Tourism And Travel Management

State University of Jakarta (UNJ)
04.2001 -

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Sheila Nurul AstariCloud Sales Executive