- Music
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Acting and Theater
Shelby Ulrich
Nampa
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
15
15
years of professional experience
Work History
Store Manager
DUNKLEY MUSIC
Nampa, ID
01.2018 - 02.2026
- Customer service
- Answering phones
- Organizing
- Ordering Stock
- Recruiting
- Interviewing and hiring
- Sales (increased store sales by 50%)
- Product Knowledge
- Marketing
- Cleaning and store maintenance
- Organize meetings
- Microsoft Word, Excel and Power Point
- Running yearly inventory checks
Customer Service/Sales Associate
DUNKLEY MUSIC
Meridian, ID
10.2013 - 01.2018
Waitress/Hostess
Jakers bar and grill
Twin Falls, ID
05.2012 - 06.2013
- Answering phone calls
- Taking in store and phone orders
- Cleaning
- Customer Service
- Product Knowledge
Work Study Office Assistant
College of Southern Idaho
Twin Falls, ID
08.2011 - 06.2013
- Organizing files
- Taking student phone calls
- Enter data into computers
- Microsoft Word and Excel
- Customer Service
Education
Music- Vocal Performance (AA) -
College of Southern Idaho
Twin Falls, ID06-2014
HS Diploma (High school) - undefined
Twin Falls Senior High School
Twin Falls, IDSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Outstanding communication skills
- Inventory management
- Retail inventory management
- Sales expertise
- Customer feedback analysis
- Customer relations
- Customer service management
- Friendly and positive
- Cash management
Interests
Timeline
Store Manager
DUNKLEY MUSIC
01.2018 - 02.2026
Customer Service/Sales Associate
DUNKLEY MUSIC
10.2013 - 01.2018
Waitress/Hostess
Jakers bar and grill
05.2012 - 06.2013
Work Study Office Assistant
College of Southern Idaho
08.2011 - 06.2013
HS Diploma (High school) - undefined
Twin Falls Senior High School
Music- Vocal Performance (AA) -
College of Southern Idaho
Broadway World Award Winner Best Performer in Boise 2018, 2021 and 2024
Active musical theater performer in Boise! My experience as a performer has given me the knowledge to fix issues before an audience can even catch it, which I love to bring that skill into the workplace.