Sherly Kosasih

- Spearheaded vendor management and sourcing for HDPE pipe products, reducing procurement costs by 15%.

- Developed and maintained a comprehensive vendor list, improving procurement efficiency and product quality.

- Analyzed production costs and constructed Cost of Goods Sold (COGS) for pricing, ensuring competitive market pricing.

- Coordinated with freight forwarders and vendors to ensure timely and accurate product shipments.

- Managed all shipping documentation (invoices, packing lists, delivery orders) and ensured compliance with customs regulations.

- Tracked and resolved shipment and delivery issues, achieving a 98% on-time delivery rate.

• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
• Assisted customers with sales needs such as inventory and shipping questions.
• Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Managed consignment sales to ACE Hardware Indonesia stores, improving internal process efficiency by 20%.
• Provided sales support to five sales divisions, processing Purchase Orders and generating sales reports using SAP.
• Acted as a liaison between the sales and finance teams to ensure accurate billing and payment tracking.

• Improved overall efficiency of the sales department by organizing schedules, coordinating meetings, and maintaining accurate records.
• Boosted sales productivity by streamlining sales support processes and implementing new tools.
• Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
• Contributed to business growth by identifying upselling opportunities during client interactions and sharing relevant information with the sales team.
• Provided administrative support to the Sales Marketing Department, including processing Purchase Orders and managing sales documentation.
• Created and maintained sales reports, handled email communications, and supported 7 salesmen with secretarial tasks.

• Administered sales operations for generator, automotive, and material handling product sub-divisions.
• Converted damage analysis results into service charge quotations, processed warranty claims, and managed spare parts sales.
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
• Enhanced customer satisfaction by efficiently addressing and resolving service center inquiries.
• Utilized problem-solving skills to address complex client issues effectively, ensuring prompt resolution and enhanced customer satisfaction ratings.
• Assisted clients with their inquiries using in-depth product knowledge, leading to increased product sales and client retention rates.
• Collaborated with other departments to improve communication channels and overall client experience.

• Handled inquiries, quotations, and sales orders for tapioca starch and other products.
• Managed purchase orders, monitored shipments and payments, and provided administrative support to salesmen.
• Assisted with travel arrangements, prepared shipping documents, and supported the finance team with accounting tasks.