Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Sherly Maulin Agustina

Jakarta

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

8
8
years of professional experience

Work History

Store Manager

CV Trio Jaya Gemilang
10.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Hiring employees based on their ability and skills which matches with the job their applied.


E-commerce Administration

CV Pop Estetika Indonesia
06.2021 - 10.2024
  • Upload and update product listings (titles, descriptions, images, prices, stock levels).
  • Categorize products correctly and optimize listings for search.
  • Monitor stock availability and coordinate with inventory/warehouse teams.
  • Process and track customer orders.
  • Resolve order issues such as cancellations, returns, and refunds.
  • Respond to customer inquiries and provide support via chat.
  • Ensure the website/platform is updated, functional, and visually appealing.
  • Make a monthly plan to boost monthly sales by making some campaign (product discount or bundling items).
  • Update banners, promotional content, and seasonal campaigns.
  • Monthly maintain accurate records of orders, inventory, and customer data to excel.
  • Stay updated with changes in marketplace policies and tools.
  • Do some research market to make a comparison between each shop that sell the same products but have a slight price different.

Progress Advisor

English First
05.2018 - 06.2021
  • Maintained up-to-date to the parents regarding the students progress through the course by chat, calls or in person.
  • Developed long-lasting relationships with parents to ensure consistent retention and loyalty.
  • Help students set academic goals and track milestones.
  • Monitor student activity, attendance, and course completion by system.
  • Maintain update students progress into the system
  • Send reminders about any assignments, deadlines or exam.
  • Provide feedback and encouragement to improve student engagement

Administrative Officer

English First
04.2017 - 05.2018
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Assist with daily operations and workflow management (especially for Teacher's daily needs).
  • Maintain internal records (students attendance, lesson plan, lesson material)

Education

Bachelor of Humanities - English Literature

Bunda Mulia University
Jakarta, Indonesia
09-2016

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Team leadership
  • Friendly and positive
  • Team building and leadership
  • Recruitment and hiring
  • POS systems
  • Documentation and reporting
  • Ms Word
  • Canva
  • Ms Excel

Languages

English
Advanced (C1)
German
Intermediate (B1)

Timeline

Store Manager

CV Trio Jaya Gemilang
10.2024 - Current

E-commerce Administration

CV Pop Estetika Indonesia
06.2021 - 10.2024

Progress Advisor

English First
05.2018 - 06.2021

Administrative Officer

English First
04.2017 - 05.2018

Bachelor of Humanities - English Literature

Bunda Mulia University

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Sherly Maulin Agustina