Shermaine Jones
Nampa
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at First Interstate Bank. Proven track record in cash handling accuracy and regulatory compliance, successfully boosting cross-selling initiatives. Adept at multitasking and building lasting client relationships, ensuring seamless financial transactions and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Teller II
First Interstate Bank
10.2022 - Current
- Conducted daily transactions with accuracy, maintained a balanced cash drawer,identifying discrepancies and taking corrective actions as needed.
- Served as the Vault Custodian of the Branch which is responsible for securing,organizing,maintaining the vault contents and end of day balancing.
- Processed cash shipments and orders, ensuring timely and accurate delivery to maintain branch operations.
- Reconciled end-of-day reports and ensured compliance with branch sales initiatives.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Serviced ATM by managing cash replenishments,troubleshooting minor issues and ensuring machine functionality.
Customer Service Associate
Bank of the Philippine Island
11.2018 - 07.2022
- Assisting Customers in opening bank accounts, explaining banking services, cross selling relevant products and referring customers to other specialists when needed.
- Acts as a Personal banker of customers assisting with financial needs, managing accounts and building relationship with customers.
- Assisting clients with loans and credit card applications.
- Receiving teller transactions.
University Cashier
University of Perpetual Help-Isabela
12.2013 - 10.2018
- Acts as main Cashier, monitor, receive and check all cash from transactions done by other cashiering stations on campus.
- Responsible for balancing cash on hand daily,sending deposit to the bank. Prepare and perform month end closing procedure and balancing.
Education
Bachelor of Science - Computer Science
Isabela State University-Cauayan Campus
Isabela, Philippines04-2012
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Cash Handling & Accuracy
- Regulatory Compliance
- Multitasking
Timeline
Teller II
First Interstate Bank
10.2022 - Current
Customer Service Associate
Bank of the Philippine Island
11.2018 - 07.2022
University Cashier
University of Perpetual Help-Isabela
12.2013 - 10.2018
Bachelor of Science - Computer Science
Isabela State University-Cauayan Campus
References
MARCO GIRON
Manager III-First Interstate Bank-Nampa (Marco.giron@fib.com)
KAITLYN JOHNSON
Assistant Manager-First Interstate Bank-Nampa (Kaitlyn.johnson@fib.com)
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