Shermaine Jones
First Interstate Bank
Middleton,ID
13
years of professional experience
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at First Interstate Bank. Proven track record in cash handling accuracy and regulatory compliance, successfully boosting cross-selling initiatives. Adept at multitasking and building lasting client relationships, ensuring seamless financial transactions and customer satisfaction.
Work History
Associate Community Banker
10 Months- Increased new account openings by effectively explaining the benefits of various banking products to potential clients.
- Helped to resolve customer concerns and escalated issues for solutions.
- Recognized as one of the top performer in cross-selling banking products, contributing significantly to branch sales targets achievement.
- Coordinated account openings, consumer loans, referring home equity lines of credit and business loans.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Teller II
3 Years- Conducted daily transactions with accuracy, maintained a balanced cash drawer,identifying discrepancies and taking corrective actions as needed.
- Served as the Vault Custodian of the Branch which is responsible for securing,organizing,maintaining the vault contents and end of day balancing.
- Processed cash shipments and orders, ensuring timely and accurate delivery to maintain branch operations.
- Reconciled end-of-day reports and ensured compliance with branch sales initiatives.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Serviced ATM by managing cash replenishments,troubleshooting minor issues and ensuring machine functionality.
Customer Service Associate
3 Years 8 Months- Assisting Customers in opening bank accounts, explaining banking services, cross selling relevant products and referring customers to other specialists when needed.
- Acts as a Personal banker of customers assisting with financial needs, managing accounts and building relationship with customers.
- Assisting clients with loans and credit card applications.
- Receiving teller transactions.
University Cashier
4 Years 10 Months- Acts as main Cashier, monitor, receive and check all cash from transactions done by other cashiering stations on campus.
- Responsible for balancing cash on hand daily,sending deposit to the bank. Prepare and perform month end closing procedure and balancing.
Education
Bachelor of Science - Computer Science
Skills
Exceptional customer service
Strong work ethic
Professionalism and courtesy
Cash Handling & Accuracy
Regulatory Compliance
Multitasking
Cross Selling
References
MARCO GIRON
Associate Commercial Relationship Manager
First Interstate Bank (Marco.giron@fib.com)
Melinda Zaragoza
Associate Community BankerManager
First Interstate Bank(Melinda.Zaragoza@fib.com)
Timeline
Associate Community Banker
First Interstate Bank
10.2025 - CurrentRead More
Teller II
First Interstate Bank
10.2022 - 10.2025Read More
Customer Service Associate
Bank of the Philippine Island
11.2018 - 07.2022Read More
University Cashier
University of Perpetual Help-Isabela
12.2013 - 10.2018Read More
Isabela State University-Cauayan Campus
Bachelor of Science from Computer Science
Read More