Sherri Goodmansen
Rigby
Summary
Detail-oriented and customer-focused DMV Title Clerk with 10 years of experience processing complex vehicle title and registration transactions in compliance with state regulations. Proven ability to resolve intricate titling issues efficiently while maintaining a strong commitment to accuracy and confidentiality. Skilled in delivering exceptional customer service in high-volume environments and consistently recognized for balancing cash drawers with precision. Adept at navigating DMV systems and ensuring timely, error-free documentation.
Overview
15
15
years of professional experience
Work History
DMV Title Clerk
Jefferson County Assessor
08.2016 - Current
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Organized and prepared tax and title documents to transfer ownership of property.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
- Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
- Collaborated with team members to maintain proper inventory levels of registration materials and supplies.
Office Clerk
Boy Scouts of America
08.2010 - 08.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Supported staff on special assignments and events as needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
Business Degree
Ricks College
Rexburg, ID05-1992
Skills
- Title information processing
- Timely project completion
- Attention to detail
- Customer service and support
- Effective troubleshooting skills
- Effective multitasking
- Detail-oriented data input
- Proactive self-starter
- Assessment and verification of documents
Timeline
DMV Title Clerk
Jefferson County Assessor
08.2016 - Current
Office Clerk
Boy Scouts of America
08.2010 - 08.2016
Business Degree
Ricks College
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