Shikha Sharma
Summary
Detail-oriented and analytical Fraud Analyst with experience in fraud detection, chargeback processing, transaction monitoring, and risk investigation within banking and financial services. Skilled in identifying suspicious transactions, handling fraud claims, debit card disputes, credit card disputes, Visa card and MasterCard dispute cases, and minimizing financial risks. Strong knowledge of fraud prevention tools, customer dispute resolution, card payment processes, and compliance procedures with excellent communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Process Associate
Genpact India Pvt. Ltd.
07.2023 - 04.2026
- Monitored suspicious transactions to identify potential fraudulent activities.
- Investigated debit card, credit card, Visa card, MasterCard, and online banking fraud cases.
- Created and processed fraud claims for customers.
- Performed transaction analysis and fraud verification checks.
- Verified transaction details and identified suspicious activities related to card fraud.
- Maintained quality standards and ensured compliance with banking policies.
- Worked on fraud prevention and customer issue resolution.
Chargeback Associate II
FIS Global Business Solutions India Pvt. Ltd.
09.2020 - 07.2023
- Handled chargeback requests and fraud dispute cases for banking customers.
- Processed Visa card and MasterCard chargeback cases for debit card and credit card transactions.
- Created claims for unauthorized debit card, credit card, and online banking transactions.
- Verified customer details and transaction history before claim submission.
- Reviewed supporting documents for claim validation and dispute resolution.
- Maintained accurate records and ensured timely claim processing.
- Worked on fraud prevention and customer dispute resolution.
Talent Acquisition Consultant (Freelancer)
Achieve Resourcing & Solutions LLP
02.2020 - 05.2020
- Managed end-to-end recruitment activities including sourcing, screening, interview coordination, and salary negotiation.
- Conducted candidate pre-screening and validated profiles against job requirements.
- Coordinated telephonic, virtual, and face-to-face interviews.
- Maintained interview schedules and ensured smooth coordination with hiring managers.
- Recruited candidates for middle-level and senior-level positions.
Senior Recruitment Executive (HR)
First Step Consultant & Recruiters
02.2016 - 12.2017
- Sourced resumes through job portals such as Naukri, Shine, LinkedIn, and social media platforms.
- Screened resumes according to client requirements.
- Conducted initial telephonic interviews to assess communication and background.
- Shortlisted suitable candidates for client interviews.
- Coordinated with candidates throughout the recruitment process.
Education
Master of Arts (MA) -
IGNOU University
Bachelor of Arts (BA) -
Delhi University
12th -
DL DAV Model School
10th -
DL DAV Model School
Skills
- Fraud Detection & Investigation
- Chargeback Processing
- Debit Card & Credit Card Fraud Handling
- Visa & MasterCard Chargebacks
- Transaction Monitoring
- Risk Analysis
- Customer Dispute Resolution
- Banking Operations
- Fraud Monitoring Tools
- CRM Tools
- Microsoft Office
Accomplishments
- Successfully handled high-volume fraud and dispute cases with accuracy.
- Improved fraud detection efficiency through effective transaction monitoring.
- Maintained compliance and quality standards in banking operations.
- Successfully resolved Visa and MasterCard dispute cases within TAT.
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge.
Personal Information
- Gender: Female
- Nationality: Indian
Languages
- Hindi
- English
Timeline
Process Associate
Genpact India Pvt. Ltd.
07.2023 - 04.2026
Chargeback Associate II
FIS Global Business Solutions India Pvt. Ltd.
09.2020 - 07.2023
Talent Acquisition Consultant (Freelancer)
Achieve Resourcing & Solutions LLP
02.2020 - 05.2020
Senior Recruitment Executive (HR)
First Step Consultant & Recruiters
02.2016 - 12.2017
Master of Arts (MA) -
IGNOU University
Bachelor of Arts (BA) -
Delhi University
12th -
DL DAV Model School
10th -
DL DAV Model School