SHORAYA DHIVA
Sales & Marketing Support
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales & Marketing position. Ready to help team achieve company goals.
Focused negotiation skilled in delivering caring and compassionate support to address client and company's achievement issues. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development. 3 years history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sales&Marketing Support
PT INTERTEK UTAMA SERVICES
2023.08 - Current
- Input data to the systems.
- Classify and secure consument or client data.
- Make sure the conformity of documents (report and invoice) before send to client.
- Ensure the delivery of the documents do not exceed the due date.
- Handle client inquery and questions.
- Help sales & marketing to carry out internal or external follow ups
- Support and check marketing to fulfill all the necessary document for analysis.
- Draft reports and billing data from Request Form.
- Protect the value of the organization by maintaining the confidentiality. of the company and client's information.
- Maintained client records to document assessment, treatment plans and progress.
General Administration Staff
PT Intertek Utama Services
2023.02 - 2023.07
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed and maintained courteous and effective working relationships.
- Check incoming documents, invoice.
- Manage file or documents that related to administration.
- Make sure the samples or documents that will be send in good condition.
- Maintenance and inventory of company facilities and assets.
- Procurement of company stuff
Store Manager
PT D&A Mart Company
2019.11 - 2022.11
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Public Health Servant
Ministry Of Health Of Republic Of Indonesia
2015.04 - 2019.08
- Promoted available resources and connected individuals with services.
- Provide health services for toddler, pregnant women, and public regularly.
- Provide counselling about parenting, toddler, pregnant women's health.
- Gave public talks on importance of health education, parenting and specific disease prevention and treatment strategies.
- Conducted health screenings and assessments to evaluate community health needs.
- Assessed success of health education programs through surveys and data collection.
- Monitored and evaluated health education programs to verify quality and efficacy.
- Developed and distributed health education materials to increase awareness and understanding.
Quality Control
PT Torabika Eka Semesta (Mayora Group)
2012.03 - 2013.12
- Evaluated quality control processes and made recommendations for improvements in quality control.
- Determined quality control standards.
- Followed quality control procedures.
- Executed quality control rules and data review.
- Updated quality control records and reports.
- Supported quality control assessments on manufacturing floor.
Education
High School Diploma -
Bogor Chemical High School of Analyst (SMAKBo)
Indonesia 2008.07 - 2012.03
Skills
Negotiation
Timeline
Sales&Marketing Support
PT INTERTEK UTAMA SERVICES
2023.08 - Current
General Administration Staff
PT Intertek Utama Services
2023.02 - 2023.07
Store Manager
PT D&A Mart Company
2019.11 - 2022.11
Public Health Servant
Ministry Of Health Of Republic Of Indonesia
2015.04 - 2019.08
Quality Control
PT Torabika Eka Semesta (Mayora Group)
2012.03 - 2013.12
High School Diploma -
Bogor Chemical High School of Analyst (SMAKBo)
2008.07 - 2012.03
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