SHRAWAN KUMAR SHARMA
Pokhara
Summary
An energetic, talented and driven professional with a real passion for delivering a first-rate service to guests and maintaining excellent relationship. I am proud to have worked within the tourism & hotel industry for well over five years, this housekeeping is fully qualified to meet even the most stringent demands. Not only do i possess the relevant educational requirements, but i offer a hands-on expertise that enables me to handle challenging situations within any Hospitality industry. I am familiar with modern cleaning methods and i work well within a team environment. I am more than happy to work extra hours during busier times of the years as may be necessary on occasion.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages
Work History
Asst.Stateroom Steward
Viking Ocean Cruise
08.2024 - Current
- Twice daily cleaning of 15 – 20 staterooms, which includes making beds, vacuuming & dusting, cleaning of stateroom verandas, bathrooms, toilets, windows & mirrors, replenishing linens, towels and room amenities.
- Be familiar with all aspects of the stateroom and prepared to assist and guide the Assistant Stateroom Steward.
- Ensure the confidentiality & security of all Guest staterooms and be competent in handling Guests complaints.
- Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
- Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking’s STAR Service Standards and all Public Health Policies.
- Ensure you always wear the appropriate, task-specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
- Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
- Have strong motivation to achieve the company goals and objectives (quality and financial) for the Housekeeping Department.
- Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
Hotel Utility/Custodial
Viking Ocean Cruise
07.2022 - 05.2024
- Clean all public Guest areas, back of house (BOH) and crew areas including the crew restroom, staircase & landing and launderette; regularly vacuum, dust, polish and sanitize assigned areas.Oversee general floor care duties, including shampooing, stripping, waxing, etc.
- Work with and use various chemical cleaning products and floorcare equipment.
- Correctly handle cleaning products, materials and housekeeping equipment, separate & remove garbage and place it in designated containers; clean garbage as often as needed, ensuring that separation procedures and all Public Health Standards are maintained.
- Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking’s STAR Service Standards and all Public Health Policies.
- Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) Always use correct lifting techniques to prevent injuries.
Housekeeping Attendant
Hyatt Regency Kathmandu
03.2016 - 10.2021
- All aspects of cleaning and maintenance
- Ensure company standards are followed in welcoming and acknowledging all guests
- Maintained lists of vacant rooms that required housekeeping attention before the arrival of their next occupants
- Replace soiled towels and linen, vacuum room carpets, and sweep and polish floors using brooms, mops in 250+ room hotel
- Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests
- Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor
- Provide support to team to achieve common goals
- Maintain quality standards and expectations
Education
School Leaving Certificate -
Shree Annapurna Higher Secondary School
H.S.E.B - undefined
Shree Annapurna Higher Secondary School
Graphic Design - undefined
A4z Graphic Academy
04.2014 - 08.2014
STCW -
Centre For Maritime Education And Training
Lucknow, Uttar Pradesh 08.2017 - 09.2017
Skills
- Ability to Multitask
- Fast Learner
- Cleaning/ Equipment Handling
- Leadership and Teamwork
- Health code compliance
- Communication and Presentation
- Buddy system training
- Chemical handling
- USPH — United States Public Health
- EPH - The European Public Health
Personal Information
- Date of Birth: 09/14/96
- Gender: Male
- Nationality: Nepali
- Marital Status: Single
Timeline
Asst.Stateroom Steward
Viking Ocean Cruise
08.2024 - Current
Hotel Utility/Custodial
Viking Ocean Cruise
07.2022 - 05.2024
STCW -
Centre For Maritime Education And Training
08.2017 - 09.2017
Housekeeping Attendant
Hyatt Regency Kathmandu
03.2016 - 10.2021
Graphic Design - undefined
A4z Graphic Academy
04.2014 - 08.2014
H.S.E.B - undefined
Shree Annapurna Higher Secondary School
School Leaving Certificate -
Shree Annapurna Higher Secondary School
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