Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shyann Wilson

Nampa

Summary

I am a well rounded person with a bold personality. I find myself to be a strong presenter, communicator and problem solver. I work effectively and productively with groups of people, and thrive with helping others.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Restore Physical Therapy
Boise
09.2024 - Current
  • Greeted patients warmly and ensured smooth check-in processes at the clinic.
  • Managed appointment scheduling.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Answered phone calls promptly, addressing inquiries and directing to appropriate staff.

Call Center Representative

Clarity Credit Union
Meridian
08.2022 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers to resolve service and billing issues.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Stylist Sales Associate

Maurices
La Grande
01.2024 - 08.2024
  • Assisted customers with style choices and product selection.
  • Maintained store displays to enhance visual merchandising.
  • Processed transactions accurately and efficiently.

Kids Club Associate

Crunch Fitness Gym
Caldwell
01.2022 - 04.2022
  • Communicated with parents about daily activities and any concerning behaviors.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Maintained organized and clean classroom and play areas.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Organized and stored toys and materials to maintain order in activity areas.

Education

Some College (No Degree) - Marketing

Eastern Oregon University
La Grande, OR

Skills

  • Data entry
  • Inbound phone call management
  • Call documentation skills
  • Providing customer support
  • Problem-Solving
  • Positive Attitude
  • Willingness to Learn

Timeline

Front Desk Receptionist

Restore Physical Therapy
09.2024 - Current

Stylist Sales Associate

Maurices
01.2024 - 08.2024

Call Center Representative

Clarity Credit Union
08.2022 - Current

Kids Club Associate

Crunch Fitness Gym
01.2022 - 04.2022

Some College (No Degree) - Marketing

Eastern Oregon University
Shyann Wilson