Shylah Gibson
Moore
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Black Rifle Coffee Company
06.2021 - Current
- Maintain a clean and organized workspace for optimal productivity and safety.
- Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Clean counters, machines, utensils, and seating areas daily.
- Contribute to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handle customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintain regular and consistent attendance and punctuality.
- Maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assist in inventory management to maintain adequate stock levels and reduce wastage.
- Educate customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Use POS system to accurately enter orders and process payments.
- Minimize spoilage with proper use of first-in-first-out stock procedures.
Day Care Teacher
Adventurous Beginnings For Children
06.2021 - 08.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students' progress.
Education
Associate Degree in Nursing - Nursing
Oklahoma State University - Oklahoma City
Oklahoma City, OK12.2026
High School Diploma -
Community Christian School
Norman, OK05.2023
Skills
- Friendly and outgoing
- Team Player
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Strong Work Ethic
- Child Care
- POS Systems
- Professional Demeanor
- Time Management
- Decision-Making
Timeline
Barista
Black Rifle Coffee Company
06.2021 - Current
Day Care Teacher
Adventurous Beginnings For Children
06.2021 - 08.2021
Associate Degree in Nursing - Nursing
Oklahoma State University - Oklahoma City
High School Diploma -
Community Christian School
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