Sidney Hathway
Star
Summary
Dynamic and results-driven Team Lead at Teriyaki Madness with a proven track record in performance improvement and conflict resolution. Expert in coaching and mentoring teams to exceed customer satisfaction benchmarks. Committed to fostering positive relationships and ensuring workplace safety, enhancing operational efficiency and guest experiences.
Overview
4
4
years of professional experience
Work History
Team Lead
Teriyaki Madness
08.2025 - Current
- Supervised daily operations, ensuring adherence to brand standards and customer satisfaction.
- Implemented process improvements to enhance efficiency in food preparation and service.
- Resolved customer complaints promptly, fostering a positive dining experience for patrons.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Customer Service
Jason's Deli
03.2025 - 07.2025
- Established and maintained client rapport by utilizing quality customer service.
- Developed customer service abilities through assisting visitors and handling inquiries.
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Built positive relationships with customers by providing exceptional customer service.
- Provided exceptional customer service, addressing concerns swiftly and ensuring client satisfaction.
Server
Waffle House
01.2024 - 03.2025
- Provided exceptional customer service during high-volume shifts, ensuring guest satisfaction and repeat business.
- Assisted in training new servers on menu knowledge and effective service techniques to enhance team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Processed customer orders accurately using point-of-sale system, minimizing errors in order fulfillment.
Customer Service
Royal Farms
10.2023 - 01.2024
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Strengthened client relationships through exceptional customer service and prompt followups.
- Developed lasting relationships with clients through exceptional customer service skills.
- Provided friendly and attentive customer service, resulting in repeat patronage.
Lifeguard
Maui Jacks
04.2022 - 07.2022
- Monitored pool activities to ensure guest safety and compliance with regulations.
- Responded swiftly to emergencies, providing first aid and CPR as needed.
- Conducted routine inspections of pool facilities and equipment for cleanliness and safety.
- Assisted in organizing recreational activities to enhance guest engagement and enjoyment.
Education
High School Diploma -
Eagle High
Eagle, IDSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Performance monitoring
- Quality control
- Workplace safety
- Schedule management
- Employee evaluation
- Influencing skills
- Relationship building
- Resource allocation
Timeline
Team Lead
Teriyaki Madness
08.2025 - Current
Customer Service
Jason's Deli
03.2025 - 07.2025
Server
Waffle House
01.2024 - 03.2025
Customer Service
Royal Farms
10.2023 - 01.2024
Lifeguard
Maui Jacks
04.2022 - 07.2022
High School Diploma -
Eagle High