Sienna Thompson
Nampa
Summary
Detail-oriented Mail Associate with strong experience in mail processing and customer service. Trains new associates and effectively resolves customer complaints. Focuses on workflow optimization and quality assurance to meet deadlines while enhancing operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Mail Associate
PostalAnnex+
Meridian
06.2023 - Current
- Processed incoming and outgoing mail efficiently and accurately.
- Assisted customers with mailing, packaging, and shipping inquiries effectively.
- Operated postal equipment for mail sorting and packaging tasks daily.
- Maintained cleanliness and organization of the work area consistently.
- Collaborated with team members to streamline operational workflows.
- Trained new associates on standard procedures and best practices.
- Resolved customer issues promptly to ensure satisfaction during transactions.
- Managed multiple projects simultaneously while ensuring deadlines are met.
- Trained new employees on proper use of equipment within the mailroom environment.
- Stocked shelves with appropriate materials required for efficient mail operations.
- Kept detailed records of daily shipments and deliveries for future reference purposes.
- Assisted customers in determining their mailing needs including correct postage rates and delivery times.
- Maintained records of all sent and received mail items.
- Performed manual sorting tasks when needed using organizational skills.
- Identified discrepancies in the data entry process for correction prior to mailing packages.
- Reconciled accounts payable invoices against shipping records on a regular basis.
- Handled bulk orders from corporate clients such as catalogs or brochures for distribution via mail services.
- Responded promptly to customer inquiries regarding tracking information or delivery status of packages.
- Inspected outgoing packages for accuracy to ensure they meet postal regulations before sending them out.
- Operated automated mailing machines such as folder-inserters, address printers, tabbers and sorters.
- Performed quality control checks on each item prior to shipment to guarantee accuracy.
- Coordinated with other departments to ensure timely delivery of mail packages.
- Provided assistance with administrative duties as needed such as filing documents or making copies.
- Processed incoming and outgoing mail by sorting, weighing, metering, stamping, and affixing postage.
- Resolved any issues related to damaged or lost package deliveries in a timely manner.
- Ensured that all packages were properly labeled and addressed before being shipped out.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Operated mail processing equipment and manually sorted mail.
- Used portable electronic scanner to track parcels and record tracking progress.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored and directed work of lower-level clerks.
Team Associate
Walmart
Las Vegas
09.2020 - 05.2023
- Assisted customers with product inquiries and provided excellent service.
- Maintained organized inventory and ensured stock levels were adequate.
- Collaborated with team members to execute daily store operations efficiently.
- Processed transactions accurately using point-of-sale systems.
- Supported visual merchandising efforts by arranging product displays attractively.
- Trained new associates on store policies and customer service standards.
- Monitored store cleanliness and upheld safety standards consistently.
- Resolved customer complaints promptly to enhance the shopping experience.
- Monitored trends in customer satisfaction levels and identified opportunities for improvement.
- Assisted in the development of team strategies and goals.
- Performed quality assurance checks on products delivered by the team.
- Participated in brainstorming sessions to generate ideas for improving operational efficiency.
- Assessed customer feedback to improve services provided by the team.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Rotated through series of different stations based on team needs.
- Upheld high standards of productivity and quality in operations.
- Participated in regular training sessions to improve product knowledge and service skills.
- Assisted in inventory management, ensuring stock levels met demand without excess.
Education
High School Diploma -
Mojave High School
Las Vegas05-2020
Skills
- Mail processing
- Mail sorting
- Mail distribution
- Mail equipment maintenance
- Labeling packages
- Package handling
- Shipping procedures
- Shipping regulations knowledge
- Safety compliance
- Data entry accuracy
- Customer issue resolution
- Customer service
- Stock management
- Process improvement
- Equipment troubleshooting
- Team collaboration
- Effective communication
- Time management
- Problem solving
- On-the-job training
- Confidentiality
- Service quality
- Equipment troubleshooting
Timeline
Mail Associate
PostalAnnex+
06.2023 - Current
Team Associate
Walmart
09.2020 - 05.2023
High School Diploma -
Mojave High School