Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Falcon

Post Falls

Summary

Results-oriented leader with strong background in financial administration and compliance. Experienced in managing accounts receivable/payable, maintaining P&L, and improving operational efficiency to drive business success.

Overview

8
8
years of professional experience

Work History

Founder

Wildfyre Sisters
Post Falls
07.2024 - Current
  • Monitored performance metrics to ensure quality standards were maintained.
  • Identified potential clients through research and outreach
  • Handled all AR/AP and monthly P&L's

Executive Director

Chick-fil-A North Spokane
Spokane
12.2020 - 06.2024
  • Developed training programs for staff to improve performance and teamwork.
  • Managed daily operations, ensuring compliance with company standards and policies.
  • Coordinated special events such as Christmas parties or community nights designed to raise employee buy-in and community connection
  • Improved profitability by accurately maintaining P&L to meet monthly, quarterly, and annual goals.
  • Ensured legal compliance by staying on top of relevant laws, regulations, standards, guidelines.
  • Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
  • Collaborated with external vendors to provide cost-effective solutions for services such as IT support, recycling needs, building maintenance etc
  • Organized regular meetings with Director Team to discuss progress on initiatives and hear feedback.

Member Service Representative

Premera Blue Cross Of Washington
Spokane
08.2018 - 12.2020
  • Assisted members with inquiries regarding health insurance plans and benefits.
  • Processed claims and ensured accuracy in member documentation.
  • Utilized CRM software to track member interactions and feedback.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.

Education

High School Diploma -

Faith Bible High School
Hillsboro, OR
06-2015

BBA - Business Administration

Western Governors University
Salt Lake City, UT
03-2026

Skills

  • Team leadership
  • Operations management
  • Financial administration
  • Human resources
  • Project management
  • Budgeting and forecasting
  • Community outreach
  • Financial analysis
  • Performance tracking

Timeline

Founder

Wildfyre Sisters
07.2024 - Current

Executive Director

Chick-fil-A North Spokane
12.2020 - 06.2024

Member Service Representative

Premera Blue Cross Of Washington
08.2018 - 12.2020

High School Diploma -

Faith Bible High School

BBA - Business Administration

Western Governors University
Sierra Falcon