Sierra Wills
Rexburg
Summary
Experienced professional with a background in dental practices, office management, customer services, and solutions. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Admissions Clerk, position. Ready to help the team achieve company goals. I'm prepared to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Orthodontic Assistant
Elison And Wood Orthodontic
10.2022 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Taught patients strategies for boosting oral hygiene.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled and confirmed patient appointments.
Sales Development Manager
Frozen Dessert Supplies
08.2021 - 10.2022
- Trained and mentored sales personnel to apply best practices and techniques.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Created customer loyalty programs to increase repeat business.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
Shift Lead Manager
Crumbl Cookies
09.2019 - 08.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Dental Assistant Certification -
Rexburg Dental Academy
Rexburg, ID10.2021
High School Diploma -
Madison Hi
Rexburg, ID05.2021
Skills
- Patient Flow Management
- Medical Charting
- Patient Education
- Operating Procedures and Policies
- Annual Reports
- Effective Customer Communication
- Contact Management Systems
- Customer Order Management
- Special Assignments
Timeline
Orthodontic Assistant
Elison And Wood Orthodontic
10.2022 - Current
Sales Development Manager
Frozen Dessert Supplies
08.2021 - 10.2022
Shift Lead Manager
Crumbl Cookies
09.2019 - 08.2021
Dental Assistant Certification -
Rexburg Dental Academy
High School Diploma -
Madison Hi
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