Summary
Overview
Work History
Education
Skills
Certification
NOTE
Timeline
Generic

Abigail Silva

Boise

Summary

Dynamic retail professional with extensive experience at Footwear Outfitters, excelling in customer service and product recommendations. Proven ability to resolve complaints and enhance customer satisfaction through effective communication. Skilled in cash handling and inventory management, consistently contributing to a positive shopping experience and driving sales growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Footwear Outfitters
Pocatello
07.2025 - Current
  • Assisted customers in selecting footwear and provided product knowledge.
  • Processed customer transactions accurately using point-of-sale systems.
  • Addressed customer inquiries and resolved issues effectively and promptly.
  • Educated customers on promotions and loyalty programs to enhance engagement.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

BAKER/SHIFT LEAD

Crumbl
Pocatello
04.2025 - Current
  • Kept up with stocking cookies in order to maintain customers' orders.
  • Planned out, at the beginning of every shift, what doughs/frosting/etc. must be made to keep a steady flow for the rest of the day.
  • Made customers feel welcome and presented their cookies with care and efficiency.

RESTAURANT HOSTESS/FOOD RUNNER/BUSSER

MacKenzie River Pizza, Grill & Pub
Pocatello
04.2024 - 03.2025
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

CASHIER/JUICER/DISHWASHER

Joy Juice
Pocatello
11.2021 - 02.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Prepped fruit and other ingredients for beverages with accuracy.
  • Restocked products when needed.
  • Measured ingredients for beverages with excellent accuracy levels.
  • Juiced and bottled beverages.

Education

High School Diploma -

Century High School
7801 W Diamond Back Dr, Pocatello, ID 83204
05-2025

Skills

  • Complex Problem-Solving
  • Active Learning
  • Service Prioritization
  • Quality Control Analysis
  • Handling Complaints
  • Memory retention
  • Customer Service
  • Product Recommendations
  • Cash Handling
  • Inventory Management
  • Friendly and Outgoing

Certification

  • ServSafe Food Handler Course and Assessment certificate

NOTE

I currently live in Pocatello, Idaho, but I will be moving to Boise, Idaho on the week of August 3rd-9th officially!

Timeline

Retail Sales Associate

Footwear Outfitters
07.2025 - Current

BAKER/SHIFT LEAD

Crumbl
04.2025 - Current

RESTAURANT HOSTESS/FOOD RUNNER/BUSSER

MacKenzie River Pizza, Grill & Pub
04.2024 - 03.2025

CASHIER/JUICER/DISHWASHER

Joy Juice
11.2021 - 02.2024

High School Diploma -

Century High School

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Abigail Silva