Silvia Castro-Herrera
Nampa
Summary
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with Idaho Veterans Chamber of Commer years in 1 year. Ready to leverage experience and drive to pursue new professional challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Entrepreneur Navigator
Idaho Veterans Chamber Of Commerce
01.2023 - Current
- Determined business plan, mission statement, and vision
- Mapped income generating strategies to grow revenue.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
Insurance Agent
Fuhriman Insurance
05.2015 - 01.2020
- Maintained customer information while properly securing PII
- Utilized multiple web applications to assist customer needs
- Assisted in growth of business, by maintaining serving customer
- Translated customer needs from Spanish to English, to ensure proper customer care with other agents
- Dealt with multiple phone calls and routed them to their proper destination that sped up productivity within workspace
- Process payments from insurers to secure their policies and avoid cancellation elations
- Speak with multiple agencies to verify eligibility of clients.
- Resolve issues that customers have within their policy to guarantee customer satisfaction.
- Built relationships with clients using active listening and issue resolution to provide excellent service
Education
Some College (No Degree) -
American River Community College
Sacramento, CAHigh School Diploma -
Del Campo High School
4925 Dewey Dr, Fair Oaks, CA 9562806.2009
Skills
- Outlook Knowledge
- EZLynx Experience
- Problem-Solving
- Organization
- Critical Thinker
- Meticulous
- Marketing
- Administrative
- Cultural Development
- Digital Enhancements
- Profit Growth Strategies
- Database Maintenance
Certification
Property & Casualty license
Languages
Spanish
Advanced (C1)
Timeline
Entrepreneur Navigator
Idaho Veterans Chamber Of Commerce
01.2023 - Current
Insurance Agent
Fuhriman Insurance
05.2015 - 01.2020
Some College (No Degree) -
American River Community College
High School Diploma -
Del Campo High School
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