Silvira Cessa
Solution Architect Manager
Jakarta Selatan
Summary
- I am seeking employment with a company where I can use my talents and skills to grow and expand the company. I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
- Excellent communication skills and extensive experience working with clients and partners. Resourceful Solution Architect with almost 3 years of customer relationship management and implementation support.
- Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Solution Architect Manager
PT PRIVY IDENTITAS DIGITAL
02.2022 - Current
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Conducted research to evaluate systems design and process efficiency.
- Optimized resource allocation across multiple projects by utilizing advanced project management tools and techniques for more efficient scheduling and task prioritization.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
- Collaborated with developers on creating user-friendly interfaces that simplified complex workflows within custom-built solutions.
- Supervised deployments and provided troubleshooting and user support.
- Worked closely with product teams to define and prioritize partner feature requests
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
BUSINESS DEVELOPMENT MANAGER
PT QUANTUM SELECT INDONESIA
2 2021 - 01.2022
- New Potential Client to make a deal to recruit
- Negotiating with clients
- Checking and reporting on progress
- Keeping in the contact with the clients
- Maintain professional appearance and behavior for customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
ACCOUNT MANAGER
PT GLOBALINDO BUANA
01.2019 - 01.2021
- Ensure timely and accurate processing of all accounts payable and receivables.
- Independently create and maintain detailed financial reports.
- Coordinate timely updates with leadership team.
- Prepare and analyze consolidated reporting are all levels of the company.
RELATIONSHIP MANAGER
KEB HANA BANK INDONESIA
10.2017 - 12.2019
- Meet with customers to determine their needs and recommend the right loan products to help meet their goals
- Maintain an active knowledge base of all of the organization’s loan products and an understanding of the qualifications required of each applicant
- Identify and recommend products that meets the customer’s needs and the organization’s lending guidelines
- Review active loan files each day to determine if any documents are missing or what can be done to help the process along
- Utilize professional judgement to determine which potential borrowers represent good risk opportunities for the organization
- Experiences in establishing banking sector’s strategy
BUSINESS DEVELOPMENT - MAP GIFT VOUCHER
PT. MITRA ADIPERKASA, TBK
9 2013 - 9 2017
- Presenting campaign ideas and costings to clients
- Negotiating with clients
- Checking and reporting on progress
- Keeping in the contact with the clients
- Maintain professional appearance and behavior for customers
- Assist customers daily in opening and closing accounts, and cross-sell related products
- Managing the account's budget and invoicing the client.
Education
Bachelor Of Computer Science - Information System
Bina Nusantara University
Jakarta 08.2009 - 04.2013
Junior High School Degree -
117 Junior High School
07.2003 - 07.2006
High School Diploma -
54 Senior High School
07.2006 - 07.2009
Bachelor Of Computer Science - Information System
BINUS UNIVERSITY
Jakarta 01.2009 - 1 2013
Skills
Microsoft Office
Proposal Development
Requirements Gathering
Business solutions
Process Analysis
Customer implementation
Business Process Analysis
API Design and Management
Teamwork and Collaboration
Team Collaboration
Client Engagement
Personal Information
- Date of Birth: 02/07/91
- Marital Status: Married
- Religion: Moslem
Timeline
Solution Architect Manager
PT PRIVY IDENTITAS DIGITAL
02.2022 - Current
ACCOUNT MANAGER
PT GLOBALINDO BUANA
01.2019 - 01.2021
RELATIONSHIP MANAGER
KEB HANA BANK INDONESIA
10.2017 - 12.2019
Bachelor Of Computer Science - Information System
Bina Nusantara University
08.2009 - 04.2013
Bachelor Of Computer Science - Information System
BINUS UNIVERSITY
01.2009 - 1 2013
High School Diploma -
54 Senior High School
07.2006 - 07.2009
Junior High School Degree -
117 Junior High School
07.2003 - 07.2006
BUSINESS DEVELOPMENT MANAGER
PT QUANTUM SELECT INDONESIA
2 2021 - 01.2022
BUSINESS DEVELOPMENT - MAP GIFT VOUCHER
PT. MITRA ADIPERKASA, TBK
9 2013 - 9 2017