Summary
Overview
Work History
Education
Skills
Timeline
Generic

SINCLARYN

HOSPITALITY
Jakarta

Summary

Adept at enhancing customer satisfaction, I leveraged strong multitasking and warm interpersonal skills during my tenure at Part Time Jobs. Excelling in cleanliness, hygiene, and VIP guest handling, I significantly contributed to improved lounge operations and service delivery. My proactive approach and fast learning ability ensured high-quality experiences for guests, underscoring my commitment to excellence in hospitality.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Club Lounge Attendant

Part Time Jobs
11.2024 - Current
  • Improved overall cleanliness by implementing detailed cleaning schedules for all areas of the club facility.
  • Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
  • Provided attentive service and proactively assessed guest needs.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Greeted customers and provided menus upon arrival to dining room.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Collaborated with management on implementing new policies and procedures for improved lounge operations.
  • Maintained an up-to-date knowledge of menu offerings, enabling informed recommendations for guests based on preferences or dietary restrictions.
  • Promoted a welcoming atmosphere through friendly interactions and proactive assistance to guests in need of support or direction.
  • Assisted in training new Club Lounge Attendants for seamless integration into the team and high-quality service delivery.
  • Checking guests preferences and member through opera system.

Restaurant Hostess

Internship
02.2024 - 08.2024
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Checked in with servers to confirm preparedness before seating customers.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Answered phone calls to take orders, give information and document reservations.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Advised customers about special offerings and menu items to help drive sales.
  • Backed up servers by checking on tables and retrieving items for guests.

F&B Server

Internship
01.2022 - 07.2022
  • Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
  • Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
  • Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
  • Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
  • Actively help hostess operation by escorting the guest, changing menu, answering calls and calling guests for confirmation
  • Maintained a clean and organized dining area, enhancing overall guest experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Bachelor of Hospitality Management - Hospitality Management

Trisakti Insitute of Tourism
Indonesia
04.2001 -

Skills

Cleanliness and hygiene

Timeline

Club Lounge Attendant

Part Time Jobs
11.2024 - Current

Restaurant Hostess

Internship
02.2024 - 08.2024

F&B Server

Internship
01.2022 - 07.2022

Bachelor of Hospitality Management - Hospitality Management

Trisakti Insitute of Tourism
04.2001 -

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