SINCLARYN
HOSPITALITY
Jakarta
Summary
Adept at enhancing customer satisfaction, I leveraged strong multitasking and warm interpersonal skills during my tenure at Part Time Jobs. Excelling in cleanliness, hygiene, and VIP guest handling, I significantly contributed to improved lounge operations and service delivery. My proactive approach and fast learning ability ensured high-quality experiences for guests, underscoring my commitment to excellence in hospitality.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Club Lounge Attendant
Part Time Jobs
11.2024 - Current
- Improved overall cleanliness by implementing detailed cleaning schedules for all areas of the club facility.
- Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Collaborated with management on implementing new policies and procedures for improved lounge operations.
- Maintained an up-to-date knowledge of menu offerings, enabling informed recommendations for guests based on preferences or dietary restrictions.
- Promoted a welcoming atmosphere through friendly interactions and proactive assistance to guests in need of support or direction.
- Assisted in training new Club Lounge Attendants for seamless integration into the team and high-quality service delivery.
- Checking guests preferences and member through opera system.
Restaurant Hostess
Internship
02.2024 - 08.2024
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information and document reservations.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Took initial drink orders and relayed information to wait or bar staff.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
F&B Server
Internship
01.2022 - 07.2022
- Enhanced customer satisfaction by providing attentive and efficient service during busy shifts.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
- Mastered menu knowledge to provide informed recommendations, leading to increased upselling opportunities.
- Actively help hostess operation by escorting the guest, changing menu, answering calls and calling guests for confirmation
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Hospitality Management - Hospitality Management
Trisakti Insitute of Tourism
Indonesia 04.2001 -
Skills
Cleanliness and hygiene
Strong multitasking
Reservation management
Barista skills
VIP guest handling
Teamwork
Warm and friendly
Flexible and adaptable
Professional attitude
Time management abilities
Verbal and written communication
Fast Learning
Timeline
Club Lounge Attendant
Part Time Jobs
11.2024 - Current
Restaurant Hostess
Internship
02.2024 - 08.2024
F&B Server
Internship
01.2022 - 07.2022
Bachelor of Hospitality Management - Hospitality Management
Trisakti Insitute of Tourism
04.2001 -