Sindi Alfianti
Area Manager
Sidoarjo,JI
Summary
Dynamic and results-driven Area Manager with proven experience overseeing multi-store restaurant operations, improving customer experience, and leading high-performing teams. Skilled in operational audits, cost control, staff development, and problem solving. Adept at analyzing performance data, driving process improvements, and ensuring consistent compliance with company standards across all outlets. Recognized for strong leadership, effective communication, and the ability to optimize store performance in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Area Manager
PT Pesta Pora Abadi
09.2024 - Current
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Achieved consistent audit scores above 90% across all managed stores through strict SOP reinforcement and regular operational coaching.
- Reduced customer complaints by over 30% within 6 months by improving service flow, staff training, and on-site quality monitoring
Project Management Officer
PT Pesta Pora Abadi
08.2023 - 09.2024
- Earned recognition for outstanding project management skills, receiving positive feedback from both internal and external stakeholders.
- Enhanced team performance by conducting regular progress meetings and providing constructive feedback to team members.
- Collaborated with cross-functional teams to ensure seamless integration and alignment of project objectives across departments.
- Developed comprehensive project plans for successful execution and delivery of projects within deadlines.
- Provided detailed project status updates to stakeholders and executive management.
- Planned, designed, and scheduled phases for large projects.
Store Manager
PT Pesta Pora Abadi
11.2021 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Bachelor of Engineering - Agricultural Engineering
University of Brawijaya
Malang, Indonesia 04.2001 -
Skills
Relationship building and management
Business development and planning
Team development
Operations management
Operational efficiency
Strategic planning
Excellent interpersonal skills
Key performance indicators
Team leadership
Customer service management
Adaptability and flexibility
Timeline
Area Manager
PT Pesta Pora Abadi
09.2024 - Current
Project Management Officer
PT Pesta Pora Abadi
08.2023 - 09.2024
Store Manager
PT Pesta Pora Abadi
11.2021 - 08.2023
Bachelor of Engineering - Agricultural Engineering
University of Brawijaya
04.2001 -