Siti Nurpadilah
IT Application Support Specialist
Bekasi,North Cikarang
Summary
Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Overview
9
9
years of professional experience
Work History
IT Application Support Specialist
AXA Mandiri Financial Services
South Jakarta
12.2023 - Current
- Improved customer satisfaction by providing timely and efficient support for aftersales applications (core system).
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Interfaced with users and developers to diagnose problems and implement configuration requirements and solutions.
BI Support
PT. Indocyber Global Teknologi
11.2023 - 12.2023
BI Developer
PT. Indocyber Global Teknologi
08.2022 - 11.2023
BI Developer
PT. Indocyber Global Teknologi
06.2021 - 07.2022
ETL Development
PT. Avows Technology
06.2020 - 05.2021
Reporting Service Program Development Specialist
BFI Finance Indonesia
10.2017 - 05.2020
Web Developer
SMAN 1 Cikarang Utara
06.2015 - 07.2015
Education
Information Technology
State Islamic University Sunan Gunung Djati, Bandung
Science
SMAN 1 Cikarang Utara
SMPN 1 Cikarang Utara
Skills
Reporting development
Configuration management
Maintenance and troubleshooting
Application support
Data analysis
UAT support
Efficiency modifications
Technical issues analysis
Organization
- Himpunan Mahasiswa Islam Komisariat Sains dan Teknologi Bandung, Member, 2012 - 2016
- Himpunan Mahasiswa Teknik Informatika (HIMATIF) UIN Sunan Gunung Djati Bandung, Social and Spiritual, 2013 - 2014
Skill
- VB.Net
- SQL Server
- Web Programming (PHP, HTML, MySQL, CSS, Javascript)
- SSRS (SQL Server Reporting Services)
- SSIS (SQL Server Integration Services)
- SSAS (SQL Server Analysis Services)
- Power BI
- Oracle
- DataStage
- Microsoft Office
- Dataiku
Seminarandworkshop
- Challenging Networking Status Quo: Introduction to Software Defined Network
- IT Security Management, Governance & Techniques
- One Day Seminar Mikrotik Road to Campus
- Workshop about Tips and Trick in Writing Informatics and Computer Journal
- Workshop about How to Implement ITSM in University and Industry
- The 4th International Conference on Information Technology for Cyber IT Service Management 2016
- Sasaran Perkembangan Teknologi dan Informasi untuk Pengaplikasian Gadget secara Efektif dan Efisien
Application
- Desktop Application of Ordering Bus Ticket (VB Net & SQL Server)
- Android Application of Medical Dictionary
- Website of SMAN 1 Cikarang Utara Alumnus
- OLAP Incentive Management for BFI Finance Indonesia
- OLAP Tele Marketing for BFI Finance Indonesia
- Antasena Project (based on Bank Mandiri projects)
- And other projects OLAP and reporting
- Antasena Reporting: Aset Dihapus Buku (ADB-MTF & ADB-MUF), Aset Tidak Berwujud (ATB), Aset Tetap Inventaris (ATI), validasi data Pihak Lawan
- LHBU Reporting: Suku Bunga Kredit (Kredit), Suku Bunga Simpanan (SBS)
- Processing DDEDHIS IRIS
- Analysis of Data Quality
- Supporting data
- Collection report
Nama
Siti Nurpadilah, ST
Placeofbirth
Bekasi
Height
158 cm
Weight
47 kg
Phonenumber
089611818307
Workassignment
- PT. Indocyber Global Teknologi, BI Developer, 06/2021 - 07/2022
- PT. Indocyber Global Teknologi, BI Developer, 08/2022 - 11/2023
- PT. Indocyber Global Teknologi, BI Support, 11/2023 - Present
- PT. Avows Technology, ETL Development, 06/2020 - 05/2021
- BFI Finance Indonesia, Reporting Service Program Development Specialist, 10/2017 - 05/2020
- SMAN 1 Cikarang Utara, Web Developer, 06/2015 - 07/2015
Personal Information
- Date of Birth: 12/17/94
- Gender: Female
- Nationality: Indonesia
- Marital Status: Single
- Religion: Moslem
Timeline
IT Application Support Specialist
AXA Mandiri Financial Services
12.2023 - Current
BI Support
PT. Indocyber Global Teknologi
11.2023 - 12.2023
BI Developer
PT. Indocyber Global Teknologi
08.2022 - 11.2023
BI Developer
PT. Indocyber Global Teknologi
06.2021 - 07.2022
ETL Development
PT. Avows Technology
06.2020 - 05.2021
Reporting Service Program Development Specialist
BFI Finance Indonesia
10.2017 - 05.2020
Web Developer
SMAN 1 Cikarang Utara
06.2015 - 07.2015
Information Technology
State Islamic University Sunan Gunung Djati, Bandung
Science
SMAN 1 Cikarang Utara
SMPN 1 Cikarang Utara