Siti Nur Aisyah
Administrator
Pekanbaru
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Customer Service Specialist
Seakun ID
Jakarta
08.2021 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took payment information and other pertinent information such as email and phone numbers to place orders (with 38000+ users and 210000+ transactions).
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
Administrative Manager
Law Firm
Pekanbaru
01.2020 - 05.2021
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Met department budgets by monitoring and reporting on office expenses.
Education
Bachelor of Studies in Law - Law Enforcement Administration
Riau of University
Pekanbaru 09.2013 - 01.2017
Skills
Support admin
https://www.linkedin.com/in/siti-nur-aisyah/
Timeline
Customer Service Specialist
Seakun ID
08.2021 - Current
Administrative Manager
Law Firm
01.2020 - 05.2021
Bachelor of Studies in Law - Law Enforcement Administration
Riau of University
09.2013 - 01.2017
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