SITI ROFIAH
Personnel Administrator
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Personnel Administrator
PT KB Finansia Multi Finance
Cikarang, Bekasi
12.2022 - Current
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
- Administered employee health, dental, FSA and disability benefits and worked with broker to research and recommend options and oversee open enrollment.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Completed human resource operational requirements by scheduling and assigning employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Coordinated employee placements and administrative details.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created plans and communicated deadlines to complete projects on time.
Customer Service Officer
PT KB Finansia Multi Finance
Cikarang, Bekasi
07.2022 - 11.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
PT KB Finansia Multi Finance
Cikarang, Bekasi
09.2020 - 06.2022
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on sales software system operation.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of English Literature - Sastra
UIN Sunan Gunung Djati Bandung
Bandung, Jawa Barat 08.2015 - 09.2019
Skills
Candidate Sourcing
Team Building
Recruitment
Pre-Employment Screening
Analytical and Critical Thinking
Google Workspace
Reports and documents
Time management skills
Customer Relations
Cash Handling
Money handling
Timeline
Personnel Administrator
PT KB Finansia Multi Finance
12.2022 - Current
Customer Service Officer
PT KB Finansia Multi Finance
07.2022 - 11.2022
Cashier
PT KB Finansia Multi Finance
09.2020 - 06.2022
Bachelor of English Literature - Sastra
UIN Sunan Gunung Djati Bandung
08.2015 - 09.2019