SKYE MOODY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Operations Manager
Freedom Club
11.2023 - 01.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed Appointment Setting Team
- Daily Training
- Weekly Meetings
- Event Organisation
Personal Assistant
Private Client
10.2023 - 02.2024
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Full Time
SHEIKE
03.2020 - 01.2023
- Controlled store inventory and reviewed cash handling and operations reports.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led a team of 32 Retail associates to achieve sales targets and deliver outstanding customer experiences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Senior Floor Manager/ 21C
Telstra Store Harbour Town
10.2018 - 01.2020
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
Floor Manager/ 21C
Telstra Store Helensvale
01.2015 - 10.2018
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
Education
High School -
Helensvale State High School
Australia01.2014
Distinctive - Neuroscience Coach
Certified Excellence
04.2001 -
Skills
- 10 years experience in customer service
- Excellent oral and written english communication skills
- Operations management
- Team management
- Data analysis
- Professional, clear spoken
- KPI tracking
- Workflow optimization
- Ability to multitask and prioritize
- Clean professional appearance
- Detail oriented and works with a high degree of accuracy
- Notion, Slack,
Certification
Certificate III Tourism
References
Upon request
Timeline
Operations Manager
Freedom Club
11.2023 - 01.2025
Personal Assistant
Private Client
10.2023 - 02.2024
Full Time
SHEIKE
03.2020 - 01.2023
Senior Floor Manager/ 21C
Telstra Store Harbour Town
10.2018 - 01.2020
Floor Manager/ 21C
Telstra Store Helensvale
01.2015 - 10.2018
Distinctive - Neuroscience Coach
Certified Excellence
04.2001 -
High School -
Helensvale State High School