Soedjatmiko

As IT Coordinator, I am the All in one responsible for Information and Technology.

Key Responsibilities :

• Provided technical support for network infrastructure and telecommunications systems, including routers, switches, firewalls, and VoIP phones.
• Manage All sites Sodexo over 10 sites.
• Performed root cause analysis on complex technical problems.
• Ensured data integrity by performing regular backups of critical information.
• Managed user accounts in Active Directory domain environment.
• Performed system troubleshooting to diagnose and resolve problems reported by users.
• Installed and configured computer hardware, operating systems, software applications, and peripheral devices.
• Responded promptly to service requests from end-users via phone or email.
• Analyzed equipment performance records to determine need for repair and replacement.
• Coordinated with vendors and company personnel to facilitate purchases.
• Researched new technologies by attending seminars, reading trade articles, or taking classes.
• Tested computer hardware, networking software, and operating system software.
• Monitored network performance to determine whether adjustments needed to be made and to determine where changes needed to be made in future.
• Recommended changes to improve systems and network configurations and determine hardware and software requirements related to such changes.
• Train people in computer system use.
• Diagnosed, troubleshooted and resolved hardware, software, and other network and system problems.
• Identified gaps across projects and strategies and recommended resolution methods.
• Reviewed project proposals to determine feasibility.
• Resolved conflicts and negotiated successful solutions with internal and external stakeholders.
• Developed a detailed schedule for planning and tracking manpower, equipment, and work orders.
• Managed project budget and oversaw expenditures to keep costs controlled and within budget parameters.
• Developed and implemented IT policies and procedures to ensure security and compliance with applicable laws.
• Provided training to users on proper use of IT systems and equipment.
• Researched new technologies to improve existing processes or develop new solutions for business needs.
• Collaborated with vendors in procuring new hardware and software components as needed.
• Assisted users with resolving technical issues related to the usage of computer systems.
• Tested application compatibility prior to deployment in the production environment.
• Created detailed documentation on IT processes, procedures, configurations, diagrams.
• Documented project requirements, processes, and procedures.

Project Achievement :

• ERP project.
• VMS (Visitor Management System) project.
• Canteen Management Project.
• FOIS (Food Order Integration System) Project.
• KiosK Project.
• Infrastructure networking project.

As part of project partner, I am responsible for analyzing and developing IT project in governmental and public sector.

Government partner:
• Kementerian Perhubungan
Analyzing project radio tower at Danau Toba and reporting to TSDP (Transportasi Sungai, Danau, dan Penyebrangan) Danau Toba
• Direktorat Jenderal Pajak
Hardware and software maintenance, local software and hardware development
• Pemerintah Daerah Wonosobo
Project Command centre and integrated system
• Polda Lampung
Project Command centre

As Team Leader at Precinct (Area) 5, I am responsible for managing facility management staffs, including organizing duty roster and providing supports supervisor.

Key Responsibilities:

• Managing Duty roster

• Managing Man power at facility management team

• Managing Assets and stocks facilities

• Managing Daily reports to Supervisor/Manager

• Managing Evaluation of day-to-day basis

• Managing KPI report at the team to Supervisor/Manager

• Weekly meeting with all Supervisor and Managers

Achievement:

Promoted as a Team Leader after six months working as staff.

Reference: Syam Basnet (Supervisor) | +61449902793

2016 – 2017 as Site desk analyst at Papua, I am responsible for managing all applications and troubleshooting devices.

2013 – 2015 as Service desk analyst at Jakarta, I am responsible for managing all applications and devices, my IT Bar (Costumer stratification), also managing VIP user’s (expatriates and locals).

Key Responsibilities:

• Managing Data and Report to Head Office Jakarta

• Troubleshooting and installing software and hardware (Windows, Linux and Mac)

• Microsoft Office 2010

• Managing Assets and delivery report

• Managing Active Directory and SAP Application

• Troubleshooting Workstation and server

• Managing VIP users and Expatriate users

• Onsite High-Level Meeting and Video Conference

• Managing and Troubleshooting Video Conference, Telepresence devices

• Manage drilling application (operation and engineer)

Project Achievements:

• Project Leader for my IT Bar (Costumer Survey and Service Stratification)

• Project Leader for Refreshment PC and Laptops (Papua Site, Head Office and Merak Site)

• Project Leader for Wi-Fi and Replacement router Head Office

• Project Leader for RFD for Photocopy machine

• Project Leader for Migration Windows 7 to Windows 10

• Project Moving Hardware to New Office

Reference:

Gusti Harso Murdani (IT Manager) | +62811816201

As IT support, I am responsible for managing, developing HR application and making a report to Head of HR; delivering training for HR application; also managing asset and troubleshooting software, hardware and Server devices in all site (Tanjung karang, Muara Enim and Baturaja).

Key Responsibilities:

• Managing Database (SQL)and Application HR Application

• Compiling Data and Report for HR Manager and Supervisor

• Troubleshooting Database and HR Application Server

• Troubleshooting Software and Hardware (Windows and Mac)

• Managing and Troubleshooting Finance Application

Achievement:

• Delivering training for new HR application to users

• Project Leader for HR application development

• Project Finance Application development

Reference:

Ardinal (IT Manager) | +6285216090047

As Technician apple and Analyst, I am responsible for analyzing apple devices and report to Global Apple Singapore.

Key Responsibilities:

• Compiling data and Reporting to Global System Apple

• Managing and Troubleshooting Software and Hardware apple

• Admin, technician and analyst

Achievement:

• Apple Certified Technician

Reference: Abdul Razak (Head of Technician) | +6287878571116