SOFA AULIA FAUZIAH
Customer Relations & Sales Specialist
Pekalongan
Work Preference
Summary
Dynamic Customer Relations Specialist with a proven track record at PT Coway Internasional Indonesia, excelling in complaint resolution and quality control. Leveraged active listening to enhance customer satisfaction, driving loyalty and repeat business. Recognized for implementing feedback-driven improvements and guiding junior team members, showcasing both sales expertise and strong interpersonal skills.
Overview
2026
2026
years of professional experience
Work History
Customer Relations Specialist
Coway
12.2021 - 12.2025
- Handled customer complaint escalations with empathy and professionalism, providing prompt solutions that increased loyalty and repeat business.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Improved customer satisfaction and retention by providing accurate product information and building rapport through active listening skills.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Analyzed customer feedback to identify areas for improvement and recommend departmental process improvements in monthly meetings.
- Accurately managed internal databases and collaborated with sales and marketing teams to ensure consistent service delivery across all channels.
- Provided guidance to junior team members as a subject matter expert in customer relationship management best practices."
Independent Beauty Consultant /Online Seller
Freelace
2018 - 2019
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Identified client needs and recommended products based on preferences and requirements.
Education
CERTIFICATE OF COMPLETION - VIRTUAL ASSISTANT
SGB VA COURSE
SINGAPORE 04.2001 -
CERTIFICATE OF COMPLETION - INTRO TO DATA ANALYTICS
REVOU
Jakarta, Indonesia 04.2001 -
CERTIFICATE OF COMPLETION - COWAY LADY OR CUSTOMERS CONSULTANT
EDUCATION DEPARTMENT
Jakarta, Indonesia 04.2001 -
Skills
Complaint handling
Quality control
Report preparation
Complaint resolution
Paperwork processing
Customer relations
Timeline
Customer Relations Specialist
Coway
12.2021 - 12.2025
CERTIFICATE OF COMPLETION - VIRTUAL ASSISTANT
SGB VA COURSE
04.2001 -
CERTIFICATE OF COMPLETION - INTRO TO DATA ANALYTICS
REVOU
04.2001 -
CERTIFICATE OF COMPLETION - COWAY LADY OR CUSTOMERS CONSULTANT
EDUCATION DEPARTMENT
04.2001 -
Independent Beauty Consultant /Online Seller
Freelace
2018 - 2019