Sofie Miura
Moscow,ID
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Shift Manager
McDonald's
06.2020 - 02.2022
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
Education
Bachelor of Science - Astronomical And Planetary Sciences
Arizona State University
Online05-2028
High School Diploma -
Moscow Senior High School
Moscow, ID06-2020
Skills
- Microsoft Office
- Multitasking and organization
- Customer service
- Time management
Timeline
Shift Supervisor
Starbucks
02.2022 - Current
Shift Manager
McDonald's
06.2020 - 02.2022
Bachelor of Science - Astronomical And Planetary Sciences
Arizona State University
High School Diploma -
Moscow Senior High School