Sofie Nurhidayani
Account Manager
Depok
Summary
Experienced and responsible account manager skilled in client management, issue resolution, and relationship building. Demonstrated success in driving repeat business and expanding client base through effective prospecting. Possesses a deep understanding of the sales cycle and excels in collaboration. Developed strong communication and problem-solving abilities in a customer-focused setting. Currently seeking a transition into a new field, with proven efficiency in handling customer inquiries and resolving issues. Looking to leverage these transferable skills to bring value to a different industry.
Overview
9
9
years of professional experience
1
1
Language
Work History
Account Manager
PT. GoTo Gojek Tokopedia, Tbk
01.2023 - Current
- As an Account Manager, my responsibilities is grow merchant business with GoFood products to achieve their business goals
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Offer GoFood Product such as Promo, Ads, partnerships, Tactical Campaign
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- I do a side project name Blok M Domination, Convert All merchants within Blok M Area with my team and give merchant exclusivity with good Benefit from GoFood
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Account Executive
PT. Aplikasi Karya Anak Bangsa (Now PT. GoTo Gojek Tokopedia)
03.2019 - 12.2022
- Farming new merchant to join on GoFood
- Offering merchant to join GoFood promotion
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Converted Merchant from GoResto to Gobiz, etc
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Built relationships with customers and community to promote long term business growth.
Relationship Officer
PT. Bank CIMB Niaga, Tbk
08.2016 - 03.2019
- Contributed to the growth of the branch's assets under management by consistently meeting sales targets.
- Maintained and built close relationships with customers through regular contact and visits.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
Education
Bachelor of Accountancy -
Gunadarma University
Depok, Indonesia 04.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Business development
Sales analysis
Goals and performance
Customer relationship management (CRM)
Accomplishments
- Won the 2nd Place. I AM The Best Program is the internal program made by company to improve presentation and negotiation skills in sales. And learn how to communicate in professionall way mith Customers/Clients.
- Achieved >100% GMV by completing Merchant Funded Promo in Q3
Learning Program 'I AM The Best', 03/01/23 - 08/31/23,
Best AM Q3 South Jakarta, 07/01/24 - 09/30/24
Sales Hackaton Idea (Group), 01/01/25, Won The 1st Place With new idea for Sales Project 2025
Training
- Workshop Amazing Presentation (2013)
- Brevet A Course (2014)
- How To Make a Good Presentation (2023)
- I AM The Best (2023)
- Consultative Sales (2024)
Timeline
Account Manager
PT. GoTo Gojek Tokopedia, Tbk
01.2023 - Current
Account Executive
PT. Aplikasi Karya Anak Bangsa (Now PT. GoTo Gojek Tokopedia)
03.2019 - 12.2022
Relationship Officer
PT. Bank CIMB Niaga, Tbk
08.2016 - 03.2019
Bachelor of Accountancy -
Gunadarma University
04.2001 -
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