SONDRA SAMUELS
Plummer
Summary
Dedicated Customer Service and Inventory Control Specialist with experience in enhancing store operations and maintaining cleanliness standards. Contributed to increased customer satisfaction and improved team efficiency through effective operational practices.
Overview
13
13
years of professional experience
Work History
Gas Station & Smoke Shop Clerk
Warpath
Plummer
03.2023 - 02.2026
- Operated cash register, processed transactions, and handled customer payments efficiently.
- Assisted customers in selecting products and locating items throughout the store.
- Provided excellent customer service by addressing and resolving customer complaints.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Ensured cleanliness of sales floor and backroom to promote a welcoming environment.
- Trained new staff on store policies, procedures, and customer service standards.
- Collaborated with team members to improve store operations and maintain inventory accuracy.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
HOUSEKEEPING TEAM LEAD
Coeur d'Alene Casino
Worley
03.2020 - 03.2021
- Maintained cleaning equipment in operable condition to ensure efficient housekeeping operations.
- Cleaned public areas, waiting rooms, and washrooms, ensuring equipment functionality and addressing immediate cleaning needs.
- Checked vacant rooms regularly to verify cleanliness and freshness by clearing away trash and other disposable material, consistently maintaining the highest levels of housekeeping standards.
- Disinfected equipment and supplies using germicides or steam-operated sterilizers.
- Maintained and cleaned various cleaning equipment to ensure they remained in proper working condition.
- Executed specialized and regular cleaning tasks to uphold facility standards and hygiene.
- Updated housekeeping supervisor on preventive maintenance and restocking needs for supplies, linen, and laundry to support operational readiness.
- Monitored and organized supply room inventory to ensure availability of cleaning materials.
- Recognized by employer for exhibiting impeccable standards in maintaining clean, sanitized, tidy, and pleasant facility.
HOTEL FRONT DESK CLERK
Coeur d'Alene Casino
Worley
03.2017 - 03.2020
- Greeted guests on arrival and arranged for luggage to be taken to assigned rooms.
- Resolved guest complaints and disputes to ensure satisfaction and maintain positive experiences.
- Informed housekeeping team about rooms that were vacated and required cleaning.
- Confirmed group reservations and coordinated personal services for preferred customers attending special events.
- Confirmed group reservations and arranged personal services for preferred customers and attendees of special events.
- Provided information on hotel services, travel directions, and local attractions to enhance guest experience.
- Resolved problems with rooms by contacting housekeeping and maintenance to address issues.
- Advised housekeeping staff of vacated rooms ready for cleaning.
- Posted charges for rooms, food, liquor, or telephone calls to account ledgers.
CASHIER
Benewah Market
Plummer
03.2016 - 02.2017
- Processed cash register transactions by inputting product costs and giving back change.
- Processed cash register transactions efficiently by inputting product costs and providing accurate change.
- Resolved customer complaints and issued credits for returned merchandise to enhance customer satisfaction.
- Counted cash in cash drawers at the beginning of each shift in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Addressed customer complaints by listening to concerns and providing solutions by customers and issued credits for returned merchandise.
- Placed non-purchased products back on shelves for organization and performed general merchandising functions.
- Maintained cleanliness of the cashier areas.
BANQUET SERVER
Coeur d'Alene Casino
Worley
12.2013 - 10.2014
- Maintained professional appearance of banquet areas by promptly cleaning spills and regularly removing trash.
- Monitored guest satisfaction by checking in regularly during events. regularly to provide excellent customer service and anticipate needs.
- Arranged tables in designated banquet areas to create an inviting atmosphere., buffets, and service areas to prepare for different types of banquets.
- Prepared bar garnishes, supplies, and glassware prior to banquet start.
- Prepared bar garnishes, supplies, and glassware to ensure readiness before banquet start.
HOUSEKEEPER
Coeur d'Alene Casino
Worley
01.2013 - 12.2013
- Maintained cleanliness and sanitation of bedrooms, bathrooms, and common areas by scrubbing, mopping, vacuuming, polishing, dusting, and using germicides.
- Cleaned guest rooms and common areas, enhancing guest satisfaction and comfort.
- Managed laundry services by efficiently sorting, washing, and folding linens and towels, ensuring timely availability for guest use.
- Restocked cleaning supplies and amenities to support uninterrupted service and maintain high standards.
Education
Project CDA
Coeur d'Alene, IDSkills
- Transaction processing
- Cash register operation
- POS system operations
- Inventory control
- Quality checks
- Quality assurance
- Customer service
- Exceptional customer service
- Employee training
- Team management
- Operational efficiency
- Safety compliance
- Regulatory compliance
- Maintenance
- Problem solving
- Sales techniques
- Adaptability
- Effective decision-making
- Effective decision-making
Timeline
Gas Station & Smoke Shop Clerk
Warpath
03.2023 - 02.2026
HOUSEKEEPING TEAM LEAD
Coeur d'Alene Casino
03.2020 - 03.2021
HOTEL FRONT DESK CLERK
Coeur d'Alene Casino
03.2017 - 03.2020
CASHIER
Benewah Market
03.2016 - 02.2017
BANQUET SERVER
Coeur d'Alene Casino
12.2013 - 10.2014
HOUSEKEEPER
Coeur d'Alene Casino
01.2013 - 12.2013
Project CDA