Sonya Pierce
Buhl
Summary
Dynamic and goal-oriented professional with a strong background in customer service at Entrata. Proven problem-solving skills and a commitment to fostering positive client experiences. Adept at maintaining accurate records and enhancing satisfaction through clear communication and compassionate care, ensuring seamless operations and effective resolution of concerns.
Diligent Desired Position with strong background in client relations and contract negotiations. Successfully managed high-stakes deals and fostered long-term client relationships. Proven ability to handle complex situations with professionalism and tact.
Overview
14
14
years of professional experience
Work History
Lease Agent
Entrata
08.2020 - 01.2025
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Took routine maintenance calls for clients, making sure maintenance was on a professional and timely manner.
CNA
Cedar Draw Assisted
10.2018 - 09.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Day Care Owner
Gone Bananas Daycare
08.2010 - 10.2018
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Took routine maintenance calls for clients, making sure maintenance was on a professional and timely manner.
Education
High School Diploma, Business Building, CNA.
Buhl High School
Buhl, ID06.2002
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Organizational skills
- Goal-oriented mindset
- Clear communication
Timeline
Lease Agent
Entrata
08.2020 - 01.2025
CNA
Cedar Draw Assisted
10.2018 - 09.2020
Day Care Owner
Gone Bananas Daycare
08.2010 - 10.2018
High School Diploma, Business Building, CNA.
Buhl High School
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