Sophia Solberg
Coeur d'Alene
Summary
Dynamic Regional Manager with a proven track record at Baskin Robbins, excelling in strategic planning and staff development. Enhanced team performance through effective coaching and increased customer satisfaction by resolving issues promptly. Skilled in operations and compassionate patient care, fostering a culture of continuous improvement and engagement.
Diligent Certified Nursing Assistant with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.
Overview
5
5
years of professional experience
Work History
Regional Manager
Baskin Robbins
12.2024 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Supervised various locations, enforcing high-quality standards of operation.
Certified Nursing Assistant (CNA)
Caldera Care
12.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Regional Manager
Baskin Robbins
05.2021 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Created the schedule for all employees.
- Maintained a clean and positive environment while working in a timely manner.
Camp Counselor
City of Post Falls
05.2020 - 08.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
Associate of Arts - General Studies
North Idaho College
Coeur D'alene, ID05-2024
High School Diploma -
Post Falls High School
Post Falls, ID06-2022
Skills
- Operations
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Staff training and development
- Strategic planning
- Staff management
- Staff supervision
- Goals and performance
Timeline
Regional Manager
Baskin Robbins
12.2024 - Current
Certified Nursing Assistant (CNA)
Caldera Care
12.2024 - Current
Regional Manager
Baskin Robbins
05.2021 - Current
Camp Counselor
City of Post Falls
05.2020 - 08.2020
Associate of Arts - General Studies
North Idaho College
High School Diploma -
Post Falls High School
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