Hi, I’m
SRI PURWANTI
Assistant Brand Manager
NORTH JAKARTA
Summary
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation, complemented by exceptional customer relations and relationship-building skills. Expertise in independent decision-making and sound judgment drives positive outcomes for organizational success. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate overall performance. Passionate about fostering a collaborative work environment that inspires teams to achieve their best.
Overview
13
years of professional experience
Work History
PT GUDANG GARAM TBK
ASSISTANT MANAGER
04.2018 - Current
Job overview
- Facilitated seamless operations flow through collaboration with multiple departments.
- Planning and strategic consumer activity.
- Market visit to understand consumer profiles and issues in the market.
- Make an activity in the outdoor area and create a hangout place to accommodate the activity profile of smokers.
- Generated reports on achievement based on KPIs.
- Conducted regular performance reviews for employees to identify areas for improvement.
- Coordinated interdepartmental efforts to enhance operational efficiency.
- Analyzed sales trends and inventory levels to inform strategic decisions.
- Organized training sessions for new hires to sell the product.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance, and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness, and address areas of weakness.
- Assigned work and monitored the performance of project personnel.
- Created and managed budgets for activity engagement.
PT GUDANG GARAM TBK
EXECUTIVE ASSISTANT
04.2016 - 04.2018
Job overview
- Assisted in developing policies and procedures pertaining to sales promotion girl and boy.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Developed effective filing systems for easy retrieval of information when needed.
- Facilitated communication between senior management and staff.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Monitored incoming emails and responded accordingly in a timely manner.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Coordinated multiple schedules using online calendaring system.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
PT GUDANG GARAM TBK
ADMINISTRATION OFFICER
04.2014 - 04.2018
Job overview
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Scheduled regular maintenance checks on office equipment such as computers or printers.
- Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
- Provided assistance with organising corporate events such as training seminars or trade shows.
- Assisted with the preparation of monthly reports on a range of topics including sales figures, budgeting information and performance metrics.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Produced detailed minutes of meetings for circulation to relevant personnel.
- Created presentations for use in both internal meetings or external events.
- Ensured that all incoming calls were answered promptly in a professional manner.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Organised meetings and conferences for internal staff members, as well as external stakeholders.
- Generated weekly reports detailing progress made against set targets or objectives.
PT COMMONWEALTH BANK
CUSTOMER SERVICE REPRESENTATIVE
08.2012 - 04.2014
Job overview
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
UNIVERSITAS NEGERI JAKARTA
BBA from MANAGEMENT BUSINESS
07.2012
Skills
Strategic planning
Effective problem definition and solution development
Leadership development and training
Budget planning and performance review
Sales performance reporting
Strategic issue analysis
Clear interpersonal communication
Effective team collaboration
Monitoring and evaluation
Proactive maintenance strategies
Effective problem resolution
Experienced with Google Drive tools
Technical troubleshooting
Effective multitasking
Experienced with Microsoft Office applications
Skilled in digital tools and technologies
Oracle system administration
Experience with Siebel software
Problem-solving skills
Timeline
ASSISTANT MANAGER
PT GUDANG GARAM TBK
04.2018 - Current
EXECUTIVE ASSISTANT
PT GUDANG GARAM TBK
04.2016 - 04.2018
ADMINISTRATION OFFICER
PT GUDANG GARAM TBK
04.2014 - 04.2018
CUSTOMER SERVICE REPRESENTATIVE
PT COMMONWEALTH BANK
08.2012 - 04.2014
UNIVERSITAS NEGERI JAKARTA
BBA from MANAGEMENT BUSINESS