Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

SRI PURWANTI

Assistant Brand Manager
NORTH JAKARTA
SRI PURWANTI

Summary

Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation, complemented by exceptional customer relations and relationship-building skills. Expertise in independent decision-making and sound judgment drives positive outcomes for organizational success. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate overall performance. Passionate about fostering a collaborative work environment that inspires teams to achieve their best.

Overview

13
years of professional experience

Work History

PT GUDANG GARAM TBK

ASSISTANT MANAGER
04.2018 - Current

Job overview

  • Facilitated seamless operations flow through collaboration with multiple departments.
  • Planning and strategic consumer activity.
  • Market visit to understand consumer profiles and issues in the market.
  • Make an activity in the outdoor area and create a hangout place to accommodate the activity profile of smokers.
  • Generated reports on achievement based on KPIs.
  • Conducted regular performance reviews for employees to identify areas for improvement.
  • Coordinated interdepartmental efforts to enhance operational efficiency.
  • Analyzed sales trends and inventory levels to inform strategic decisions.
  • Organized training sessions for new hires to sell the product.
  • Analyzed business performance data and forecasted business results for upper management.
  • Evaluated individual and team business performance, and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness, and address areas of weakness.
  • Assigned work and monitored the performance of project personnel.
  • Created and managed budgets for activity engagement.

PT GUDANG GARAM TBK

EXECUTIVE ASSISTANT
04.2016 - 04.2018

Job overview

  • Assisted in developing policies and procedures pertaining to sales promotion girl and boy.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Facilitated communication between senior management and staff.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Coordinated multiple schedules using online calendaring system.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.

PT GUDANG GARAM TBK

ADMINISTRATION OFFICER
04.2014 - 04.2018

Job overview

  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Developed and implemented effective office procedures to ensure smooth running of the organisation.
  • Scheduled regular maintenance checks on office equipment such as computers or printers.
  • Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
  • Provided assistance with organising corporate events such as training seminars or trade shows.
  • Assisted with the preparation of monthly reports on a range of topics including sales figures, budgeting information and performance metrics.
  • Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
  • Produced detailed minutes of meetings for circulation to relevant personnel.
  • Created presentations for use in both internal meetings or external events.
  • Ensured that all incoming calls were answered promptly in a professional manner.
  • Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
  • Organised meetings and conferences for internal staff members, as well as external stakeholders.
  • Generated weekly reports detailing progress made against set targets or objectives.

PT COMMONWEALTH BANK

CUSTOMER SERVICE REPRESENTATIVE
08.2012 - 04.2014

Job overview

  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

UNIVERSITAS NEGERI JAKARTA

BBA from MANAGEMENT BUSINESS
07.2012

Skills

Strategic planning

Timeline

ASSISTANT MANAGER

PT GUDANG GARAM TBK
04.2018 - Current

EXECUTIVE ASSISTANT

PT GUDANG GARAM TBK
04.2016 - 04.2018

ADMINISTRATION OFFICER

PT GUDANG GARAM TBK
04.2014 - 04.2018

CUSTOMER SERVICE REPRESENTATIVE

PT COMMONWEALTH BANK
08.2012 - 04.2014

UNIVERSITAS NEGERI JAKARTA

BBA from MANAGEMENT BUSINESS

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SRI PURWANTIAssistant Brand Manager