Sri Wulandari

The responsibility of finding and registering delegates (participants) for an event or conference.
To handle delegate acquisition for the International Summit.

The responsibility of finding and registering delegates (participants) for an event or conference.
To handle delegate acquisition for the International Summit.

Offering free coding classes to parents for their children by calling,chat and email

to explain about the products and its benefit

• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

• Improved overall call center performance with effective coaching and feedback to team members.
• Led cross-functional teams in developing strategies for improving call center operations, resulting in increased efficiency and cost savings.
• Streamlined call center operations by implementing efficient call routing tactics and resource allocation strategies.
• Consistently met or exceeded all performance metrics, earning recognition as a top-performing Call Center Clerk among peers.