With over 14 years of extensive experience in Operation Management is including man power handling, daily briefing & route planning. I am expert in customer handling and take care of stock. I am responsible for arrange maximum delivery within TAT and increasing delivery % and decreasing RTO %. I am eager to bring my expertise to a dynamic Organization. Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Hi, I’m
SRIKANT KUMAR MOHANTY
Rorkela
Summary
Overview
13
years of professional experience
Work History
Pincodekart
Operations Manager (State Head)
08.2025 - Current
Job overview
- Worked on an expansion project in pan Odisha.
- Managed onboarding process through lead generation, proposal discussion, contract signing, and stabilization.
- Developed and delivered comprehensive training programmers, improving team skills and performance on new onboarding vendor.
- Managed relationships with franchisees, providing operational support and guidance.
- Facilitated communication between the corporate team and franchisees to enhance collaboration.
- Monitored staff performance and addressed issues.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved vendor complaints and issues promptly, maintaining a positive brand image.
Shadowfax Technologies Pvt Limited
Sub Zonal Manager
11.2024 - 06.2025
Job overview
- Responsible for entire operations (Inbound, Outbound, COD, Vehicle onboarding, HI / TL onboarding, Rider Onboarding, Vendor Invoice Reconciliation) of 15 hubs (08 self hubs, and 07 franchisees).
- Responsible for daily achievement of DSR and FASR as per BIC target.
- Handling a team of 08 Hub Incharges, 2 TLs on roll, 04 TLs off roll, 150+ Riders, and 07 Franchisee Partners.
- Achieved the goal of No. Expanded a channel in franchisee scouting across West Odisha, resulting in the hiring of seven franchisees within a short period of 30 days.
- Responsible for D0 = 99% clearance and D1 = 100% clearance with RTO, RTS, and RVP.
- Regularly visiting all hubs under my span (self hub and franchisee hub), Provide guidance to the centres which perform less, to improve their performance.
- Guide all the hubs (self and franchisee) to maintain the SOP and hygiene provided by the company.
- Providing training to team members, and refresher training to hub staff, on current and ongoing process changes to ensure they are aware of operational standards.
- Managing grievance, grooming, zero customer escalations, and training.
- Dashboard handling and daily report preparation, which is sent to regional heads.
CARS-24
HUB MANAGER
01.2022 - 01.2024
Job overview
SNAPDEAL
SR. MANAGER
01.2020 - 01.2022
Job overview
SNAPDEAL (VULCAN EXPRESS PVT LTD)
DC-IN-CHARGE
01.2016 - 01.2019
Job overview
DELHIVERY PVT LTD
ASST. CENTER MANAGER
01.2013 - 01.2016
Job overview
Education
Sambalpur University
Graduation
01.2013
University Overview
CHSE
Intermediate
01.2006
University Overview
HSC
Matriculation
01.2004
University Overview
Skills
- Proactive decision making
- Reconciliation
- Handling EOD reports
- Service delivery
- Account Management
- Negotiation
- People management
- Problem solving
- Decision making
- Team leadership
- Operations management
- Inventory management
Language
English
Hindi
Odia
Personal Information
Personal Information
- Category: General
- Father's Name: Suresh Ku. Mohanty
- Date of birth: 1988-06-24
- Gender: Male
- Nationality: Indian
- Marital status: Unmarried
- Religion: Hindu
Hobbies and Interests
Hobbies and Interests
- Travelling
- Exploring new places
Disclaimer
Disclaimer
I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.Timeline
Operations Manager (State Head)
Pincodekart
08.2025 - Current
Sub Zonal Manager
Shadowfax Technologies Pvt Limited
11.2024 - 06.2025
HUB MANAGER
CARS-24
01.2022 - 01.2024
SR. MANAGER
SNAPDEAL
01.2020 - 01.2022
DC-IN-CHARGE
SNAPDEAL (VULCAN EXPRESS PVT LTD)
01.2016 - 01.2019
ASST. CENTER MANAGER
DELHIVERY PVT LTD
01.2013 - 01.2016
CHSE
Intermediate
HSC
Matriculation
Sambalpur University
Graduation