Stacia Zirpolo
Boise
Summary
Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner
THE MYLK BOX
12.2022 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Esthetician
Panache Hair Salon
03.2021 - 10.2022
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
Manager
Trader Joes
02.1999 - 03.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Owner
VIRTJUICE
07.2015 - 09.2019
- Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverables.
- Directed hiring and training of new department managers to drive organizational improvements.
- Assessed, optimized and elevated operations to target current and expected demands.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Hosted fundraising events for various charities to boost brand awareness and community engagement.
- Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Esthetician
Healing Touch Day Spa
05.2010 - 03.2013
- Learned new techniques, including complete chemical peel process.
- Meticulously maintained spa appearance and cleanliness.
- Collected patient history before planning treatments.
- Pursued continuing education to learn new advances in skin condition treatments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Provided excellent customer service and skin care treatments to all clients.
- Set up patient rooms and sterilized equipment.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Sold skincare products to patients according to specific needs.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
Education
High School Diploma -
SLO High School
Esthetician -
Designs Of Cosmetology
Skills
- Excellent customer Service
- Communication
- Relationship Building
- Team Oversight
- Staff hiring
- Small business operations
- Planning and execution
- Vendor Relations
- Business marketing
- Business management and development
- Operations Management
Certification
Dermalogica Training
Lancome Specialized Training
LED training
Long Beach SKin Show
Las Vegas Skin Show
Jane iredele Training
Jan Marini
Natropathica
Ocea
Aveda
- CM - Certified Manager Certification (Trader Joes)
Timeline
Owner
THE MYLK BOX
12.2022 - 07.2024
Esthetician
Panache Hair Salon
03.2021 - 10.2022
Owner
VIRTJUICE
07.2015 - 09.2019
Esthetician
Healing Touch Day Spa
05.2010 - 03.2013
Manager
Trader Joes
02.1999 - 03.2021
High School Diploma -
SLO High School
Esthetician -
Designs Of Cosmetology
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