Compassionate and results-driven healthcare professional with extensive experience in patient-centered care, clinical leadership, and operational management across geriatrics, hospice, skilled nursing, and acute care settings. Demonstrated expertise in developing individualized care plans, overseeing clinical teams, and ensuring compliance with local, state, and federal healthcare regulations. Skilled at managing high-acuity situations, mentoring and developing staff, and fostering strong relationships with patients, families, and interdisciplinary teams. Proven ability to drive operational excellence, improve resident outcomes, and grow census and quality metrics within senior care communities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Memory Care Director/LPN
Truewood By Merrill Boise
Boise
10.2024 - 02.2026
Develops and implements the highest standards for Garden House services provided to residents.
Works directly with the residents to evaluate needs and services.
Conducts and/or assists with electronic evaluation of incoming residents, and periodic re-evaluation of residents, to ensure services rendered are documented and charged for according to Merrill Gardens’ policies.
Implements services during new resident move-in and helps residents with orientation to the community and with their overall adjustment to the community.
Provides direct care to residents as necessary according to their identified service needs.
Evaluates, communicates, and documents resident status on electronic care system.
Observes and reports any significant changes in resident behavior and health to the General Manager, physician, and family per state regulations.
Conducts regular meetings with residents and their families to ensure needs are being met.
Communicates with resident family members, physicians, and pharmacists regarding residents and services provided.
Ensures all resident rights and responsibilities are protected and enforced; recognizes and assists in the prevention of elder abuse, neglect, and exploitation and reports to the appropriate sources per state regulations.
Ensures compliance of all state rules and regulations of assisted living.
Provides Team Members with coaching, feedback, and developmental opportunities and builds effective teams.
Challenges and inspires Team Members to achieve results.
Mentors Team Members as needed to assist in their development and growth.
Evaluates Team Members’ skills and competencies and ensures the completion of performance reviews.
Sets clear expectations and holds Team Members accountable for performance.
Oversees training and development of Team Members directly and indirectly; ensures training and certification of all Garden House staff is completed as required by Merrill Gardens and state regulations.
Determines adequate staffing levels, identifies and recruits top talent, and prepares staffing schedules.
Provides coaching, direction, and leadership support to Team Members to achieve employee engagement and customer delight.
Ensures all practices in the Garden House meet or exceed Merrill Gardens and state requirements.
Coordinates with General Manager for financial stability of Garden House department from both census development and expense control; adheres to budgetary guidelines.
Provides General Manager with weekly status reports on all Garden House residents.
Maintains all resident records and department documentation.
Audits Garden House services for regulatory compliance. Provides required and requested management reports to leadership.
LPN (Licensed Practical Nurse)
Auburn Crest Hospice
Boise
01.2024 - 01.2025
Delivered skilled nursing care in accordance with established standards of practice, hospice guidelines, and organizational policies and procedures.
Conducted comprehensive patient assessments to evaluate physical, emotional, and psychosocial needs in the home setting.
Educated patients and families on home safety, disease progression, symptom management, and end-of-life care planning.
Collaborated and communicated effectively with the interdisciplinary team, including physicians, social workers, chaplains, and therapists, to coordinate comprehensive patient-centered care.
Developed, implemented, and followed individualized plans of care in alignment with physician orders and team recommendations.
Completed home visits within company and state regulatory guidelines, ensuring timely and consistent care delivery.
Accurately documented nursing assessments, interventions, medication administration, and patient responses according to the established plan of care.
Obtained and processed written and verbal physician orders for medication adjustments, treatment changes, or changes in level of care.
Monitored and managed pain and other symptoms to promote patient comfort and dignity.
Provided emotional support and counseling to patients and families during end-of-life transitions.
Acted as a patient advocate, ensuring patient wishes, advance directives, and goals of care were respected and upheld.
Maintained compliance with Medicare, state hospice regulations, and company standards.
LPN (Licensed Practical Nurse)
Professional Care Services
Meridian
11.2023 - 12.2024
Provided skilled nursing care to patients across local hospitals and skilled nursing facilities throughout the Treasure Valley.
Delivered patient-centered care in accordance with state regulations, company policies, and facility standards.
Followed physician orders accurately for medications, treatments, and interventions, ensuring patient safety and adherence to care plans.
Assisted with admissions, assessments, and ongoing monitoring of patients to maintain continuity of care.
Adapted quickly to diverse facility protocols and patient populations, demonstrating flexibility and strong clinical judgment.
Communicated effectively with interdisciplinary teams, including physicians, nurses, and support staff, to coordinate high-quality patient care.
Ensured documentation was complete, accurate, and compliant with regulatory and company standards.
Maintained professional standards and patient advocacy while providing care in a variety of healthcare settings.
Care Services Manager / LPN / Director of Nursing
Enlivant
Nampa
03.2022 - 10.2023
Successfully grew community census from 16 residents to 39 residents with only 2 beds open, demonstrating operational leadership and business development success.
Maintained full regulatory compliance and high-quality resident care throughout state and local inspections.
Conducted comprehensive resident pre-move-ins, admissions, and quarterly evaluations to ensure individualized care planning.
Developed and implemented individualized care plans addressing residents’ physical, psychological, and environmental needs using input from healthcare providers, clinical records, daily logs, team reports, and on-site evaluations.
Monitored and documented community issues through internal and external reporting processes; conducted internal investigations as needed.
Assisted residents with medication administration, bathing, toileting, grooming, dressing, transferring, and feeding when necessary.
Ensured quality resident care aligned with all local, state, and federal regulations.
Managed all clinical staff and supervised the delivery of care to ensure quality, continuity, and regulatory compliance.
Oversaw the community’s medication management program, including administration, third-party pharmacy coordination, and safe storage.
Provided guidance and leadership on clinical issues outside of regular business hours.
Partnered with the Executive Director on recruitment, interviewing, hiring, onboarding, orientation, and ongoing training of clinical and support staff.
Promoted, coached, performance-managed, and terminated staff in accordance with company policies.
Led community quality improvement initiatives in consultation with the Executive Director.
Coordinated care with physicians, pharmacies, and other medical professionals to optimize resident independence and quality of care.
Ensured high resident and employee satisfaction through continuous improvement of care, services, and organizational culture.
Partnered with the Executive Director to manage state and local surveys and inspections.
Oversaw compliance, efficiency initiatives, and staff understanding of policies and procedures.
Collaborated with the Community Relations Manager to evaluate potential residents and drive community census growth.
Cultivated referrals from hospitals, physicians, clinics, residents, families, and external agencies to enhance occupancy.
LPN, Wellness Director
MorningStar Memory Care
09.2021 - 03.2022
Conducted comprehensive resident pre-move-ins, admissions, and quarterly evaluations to ensure individualized care planning and optimal resident placement.
Created and implemented individualized care plans addressing residents’ physical, psychological, and environmental needs, using healthcare provider input, clinical records, daily logs, team reports, and on-site evaluations.
Reported and documented community issues through internal and external reporting processes; conducted internal investigations when necessary.
Provided occasional direct care including medication administration, bathing, grooming, toileting, dressing, transferring, and feeding as needed.
Managed all clinical staff and oversaw delivery of care to ensure quality, continuity, and regulatory compliance.
Oversaw the community’s medication management program, including administration, pharmacy coordination, and safe storage.
Provided guidance and leadership on clinical issues outside of regular business hours.
Partnered with the Executive Director on recruitment, interviewing, hiring, orientation, and training of clinical and support staff in accordance with company policies and state regulations.
Promoted, coached, performance-managed, and terminated staff as needed to maintain high-performing teams.
Led community quality improvement initiatives in collaboration with the Executive Director.
Coordinated with physicians, pharmacies, and other medical professionals to promote resident independence and quality care.
Ensured resident satisfaction and retention through continuous improvement of care, service, and organizational culture.
Partnered with Executive Director to manage state and local surveys, inspections, and compliance activities.
Ensured team compliance, efficiency, and understanding of policies and procedures.
Collaborated with the Community Relations Manager to evaluate potential residents and drive census growth.
Grew community census from 16 residents in 2022 to 39 residents with only 2 beds open, demonstrating strategic operational leadership and business development success.
CNA/ Nurse Apprentice
Saint Alphonsus Regional Medical Center
03.2021 - 10.2021
Supported licensed nursing staff at the unit level by performing clinical support duties, clerical responsibilities, receptionist tasks, and patient service coordination.
Delivered direct patient care under the supervision of a licensed nurse in accordance with CNA and Unlicensed Assistive Personnel (UAP) scope of practice.
Assisted patients with Activities of Daily Living (ADLs), including bathing, dressing, grooming, toileting, feeding, mobility assistance, and positioning to ensure comfort and safety.
Monitored and documented vital signs, intake and output, blood glucose levels, and other assigned clinical observations, reporting changes promptly to nursing staff.
Provided compassionate support to dialysis patients, assisting with pre- and post-treatment care and monitoring for complications.
Cared for psychiatric patients requiring medical stabilization prior to transfer to inpatient behavioral health facilities, maintaining safety and therapeutic communication.
Delivered care to patients in isolation, including those requiring negative air pressure rooms for tuberculosis (TB) precautions, adhering strictly to infection control and PPE protocols.
Assisted with remote telemetry monitoring, recognizing and reporting abnormal findings as directed.
Provided comfort-focused care to palliative patients, supporting both physical needs and emotional well-being.
Maintained accurate documentation within the electronic health record system.
Ensured patient rooms were clean, stocked, and compliant with infection prevention standards.
Demonstrated strong teamwork, adaptability, and communication skills in a fast-paced, high-acuity hospital environment.
CCHT, Patient Care Technician
Fresenius Kidney Care
05.2019 - 03.2021
Assembled dialysis machines and ensured proper functionality before treatment.
Monitored patients throughout dialysis procedures to ensure safety and comfort.
Maintained safe and secure operation of dialysis equipment.
Administered local anesthesia (lidocaine) as prescribed.
Educated and guided patients through the dialysis process.
Monitored and adjusted patient fluid removal rates as required.
Collaborated closely with nurses and physicians to provide optimal patient care.
Ensured sterilization and proper preparation of equipment prior to procedures.
Responded effectively to emergency situations.
Addressed patient physical and emotional concerns with empathy and professionalism.
Provided education on health maintenance and ongoing care.
CNA
Kinered Healthcare
Caldwell
12.2016 - 06.2017
Provided comprehensive care to elderly residents, assisting with all Activities of Daily Living (ADLs), including bathing, dressing, grooming, toileting, mobility, and personal hygiene.
Assisted residents with meals, including feeding support when necessary, monitoring food and fluid intake, and encouraging proper nutrition and hydration.
Helped residents safely transfer between bed, wheelchair, and other areas using proper body mechanics and safety equipment.
Maintained a clean, safe, and comfortable living environment to reduce fall risks and promote overall well-being.
Monitored residents for changes in physical condition, behavior, or mood and promptly reported concerns to nursing staff.
Offered compassionate emotional support, companionship, and reassurance to residents experiencing confusion, anxiety, or cognitive decline.
Assisted with range-of-motion exercises and mobility support to help maintain strength and independence.
Followed individualized care plans and adhered to facility policies and healthcare regulations.
Practiced infection control procedures and ensured proper sanitation of equipment and resident areas.
Documented care provided and communicated effectively with healthcare team members and family as appropriate.
Correctional Officer
Idaho Department of Corrections
Kuna
06.2013 - 01.2016
Responded promptly and effectively to emergency situations, including disturbances, medical incidents, and security breaches.
Maintained safety and security within the facility by enforcing department policies, procedures, and institutional regulations.
Conducted multiple daily counts of incarcerated individuals to ensure accurate accountability and institutional safety, maintaining detailed and accurate logbooks.
Escorted and transported incarcerated individuals and property within the facility and to outside locations such as court appearances, medical appointments, and other approved transfers.
Completed institutional forms, court documentation, incident reports, and other required reports with strong attention to detail and accuracy.
Performed routine and random searches of housing units, common areas, and personal property to detect and prevent contraband.
Conducted unclothed body searches and pat searches in accordance with policy and legal standards.
Monitored inmate behavior and maintained professional boundaries while encouraging positive behavioral change.
Collaborated with fellow officers and supervisory staff to ensure secure facility operations.
Demonstrated strong communication, conflict resolution, and de-escalation skills when interacting with incarcerated individuals.
Direct Care Staff
Trinity Assisted Living
Meridian
09.2008 - 06.2013
Managed facility operations independently on weekends, ensuring smooth daily operations with administrators available on-call for support.
Administered prescribed medications accurately and in compliance with facility policies and safety guidelines.
Assisted residents with Activities of Daily Living (ADLs), including bathing, dressing, grooming, toileting, mobility, and personal hygiene.
Prepared and served meals while monitoring dietary needs and ensuring proper nutrition and hydration.
Maintained a clean, safe, and organized living environment through routine housekeeping and sanitation.
Facilitated and assisted with recreational and social activities to promote engagement and enhance residents’ quality of life.
Provided emotional support, companionship, and compassionate care to residents.
Monitored residents for changes in physical or mental condition and communicated concerns to appropriate supervisors.
Demonstrated strong time management and leadership skills while overseeing weekend operations.
Direct Care Staff
Preffered Community Homes
Meridian
09.2006 - 12.2008
Assisted non-verbal clients with morning routines and all Activities of Daily Living (ADLs), including bathing, dressing, grooming, and mobility.
Administered medications accurately during scheduled med passes under supervision.
Prepared and served meals, ensuring proper nutrition and dietary compliance.
Maintained a clean, safe, and organized home environment through housekeeping and sanitation duties.
Provided compassionate support for clients’ daily needs, promoting independence, comfort, and well-being.
Adapted care approaches to meet individualized needs of residents, fostering a structured and supportive home-like environment.
Direct Care Staff
Genesis Developmental Services
Santa Maria
08.2004 - 01.2006
Provided daily care and support for teenage boys with developmental delays or other impairments.
Assisted clients with routines such as personal hygiene, grooming, dressing, and daily living skills.
Supported skill-building activities to promote independence and prepare clients for life outside the group home.
Monitored and documented client progress, behaviors, and needs for care planning purposes.
Maintained a safe, structured, and nurturing environment while fostering social, emotional, and life skills development.
Collaborated with staff and specialists to implement individualized care and therapeutic strategies.
Education
LPN program -
Carrington College
Boise, ID
08-2021
Graduated, High School -
Cabrillo High School
Lompoc, CA, USA
01.2002
Some College -
CWI
Skills
Clinical & Patient Care
Nursing administration and department supervision
Patient assessments, vital signs, and condition reporting
Medication administration (oral, injection, IV)
IV insertion, catheterization, tracheostomy care, tube feeding, ventilator management
Wound care and advanced wound management
Hospice, home health, and rehabilitation care
Skilled nursing and long-term care experience
Geriatrics and adult patient care
Psychiatric and mental health patient care
Isolation precautions, infection control, hand hygiene, and PPE use
Assisting with ADLs, post-operative care, and patient comfort
Memory Care Coordinator 40 Hours Full Time at Heather Heights Of Pittsford Inc.Memory Care Coordinator 40 Hours Full Time at Heather Heights Of Pittsford Inc.