About seven years of professional works as IT Support with a proven track record as infrastructure and network planner for new office and warehouse. I enthusiastic and vision at applying and improving system, security, and technology in the business field. I am fast learner adapt pace in different working environment and passionate to face new challenge.
Overview
7
7
years of professional experience
Work History
Senior IT Support Engineer
PT Global Danapati Niaga (Blibli OMG)
02.2023 - Current
Improved system stability (Network, CCTV, IT Tools, Access Point) by implementing proactive IT maintenance and monitoring procedures for new built warehouse.
Supervised junior IT support engineers, fostering a collaborative environment that promoted professional growth and problem solving.
Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Diagnosed and troubleshot hardware, software and network issues in all department and warehouse and collaborate with junior IT to solve that issue.
Configured hardware, devices, and software to set up work stations for employees.
Visited all warehouse for regular maintenance.
Monitored CCTV and surveillance, as well as setting and checking.
Created user accounts and assigned permissions accurate system.
Conducted vendor surveys for purchasing CCTV and ISP, hold discussions with management for price comparisons and recommendations.
Planned budget of purchasing IT equipment at Q1 and Q3.
IT Support Officer
PT Carsurin Tbk
10.2018 - 02.2023
Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Offered troubleshooting of connectivity issues across networks such as Wi-Fi.
Reduced support tickets through proactive maintenance of hardware, software, and systems.
Prepared IT equipment and networks for the construction of new site mining, as well as visit and supervision of network and CCTV installation.
Conducted mining site visit to check network and maintain IT equipment.
IT Support
PT Trimega Citra Nusantara
05.2018 - 08.2018
Maintained IT Tools for suitability, regular maintenance. replacing tools if there is damage in all retail stores (Rainbow store & Avenue store).
Monitored transaction reports and stock of goods in database system, so that it become comprehensive data for auditing.
Maintained database system for data discount, pricing, and SKU.
Education
S. Kom. - Information Tecnology (Network Enginering)
Universitas Sanata Dharma
Yogyakarta
04.2001 -
Skills
Operating system support
Timeline
Senior IT Support Engineer
PT Global Danapati Niaga (Blibli OMG)
02.2023 - Current
IT Support Officer
PT Carsurin Tbk
10.2018 - 02.2023
IT Support
PT Trimega Citra Nusantara
05.2018 - 08.2018
S. Kom. - Information Tecnology (Network Enginering)
Software Development Engineer in Test at PT. Global Digital Niaga (Blibli.com)Software Development Engineer in Test at PT. Global Digital Niaga (Blibli.com)